Support Engineer

Job Description:

Join our team and make an impact by solving complex technical challenges for customers worldwide!

Are you a problem solver with a strong technical mindset? Do you thrive on tackling complex customer requests and providing high-quality support? We are looking for a Support Engineer to join our team and deliver exceptional service to our global customer base.

What you’ll do

As a Support Engineer, you will:

• Act as the first point of contact for customer technical support requests

• Guide customers through troubleshooting processes, coordinating internal resources when needed

• Provide prompt, effective, and accurate resolutions to technical issues

• Troubleshoot system faults (remotely or on-site) down to component level and collaborate with Engineering teams for corrective actions

• Build and maintain strong relationships with customers to ensure long-term satisfaction

• Participate in the 24/7 customer support rotation with your team

• Prepare customer offers and proposals for spare parts, services, and training

• Arrange shipment of spare parts and coordinate with other departments

What you bring

• Bachelor’s Degree in Engineering, Science, or equivalent field experience

• 2–4 years of relevant industry experience

• Technical background spanning mechanical, electrical, and control software systems

• (Preferred) Experience with high-tech motion control systems and control system software/PLC

• Excellent communication skills in English, both written and verbal

• Ability to interpret schematics, manuals, and procedures

• Strong customer orientation and ability to build trustful relationships

• Resilience when handling unexpected situations, conflicts, or difficult stakeholders

• A true team player who can also work independently and drive tasks to completion

• Willingness to travel internationally on an ad-hoc basis

• Valid driver’s license

Why join us?

• Be part of a collaborative, international team passionate about technology and customer success

• Opportunity to work with cutting-edge systems and applications

• Global exposure with travel opportunities

• A culture built on integrity, teamwork, and continuous improvement