Job Description:

POSITION TITLE: IT Support Technician

REPORTS TO: IT Administrator

POSITION SUMMARY: The IT Support Technician is responsible for supporting the Business Unit's end users by troubleshooting issues, performing PC setup and deployments, managing printers, and performing various other tasks. The IT Support Technician will maintain all hardware and software inventory and assist the IT Manager in achieving the business's established goals. Additionally, this position will be responsible for maintaining a customer-service attitude toward business users, vendors, and customers. This position will report directly to the IT Administrator.

As an IT Support Technician, you will work in a fast-paced, dynamic environment, leveraging your entrepreneurial spirit, problem-solving skills, adaptability, and passion for business partnerships to deliver great IT outcomes. This is an exciting opportunity to improve the user experience.

· Provides network and helpdesk support for Active Directory–based server and network environments, including virtual machine builds.

· Supports end users by diagnosing, resolving, and documenting technical issues.

· Performs setup, reimaging, and configuration of desktops, laptops, and support printer connections.

· Installs, configures, tests, and troubleshoots software, PCs, printers, and Server/network hardware; repairs or replaces equipment as needed and orders replacement parts in accordance with approvals.

· Establishes and manages network and AD user accounts, user environments, directories, and security permissions.

· Maintains accurate inventory records for all hardware, software, and telecommunications equipment.

· Assists the IT Administrator with implementing, monitoring, and reporting on company cybersecurity initiatives.

· Demonstrates strong knowledge of common software, hardware, and IT components, and works effectively in a team while adhering to established production change procedures and best practices.

Education:

· Associate degree in Information Technology or a related field preferred, or relevant certifications in IT.

Experience/Skills:

· 2-3 years of IT helpdesk or IT support work experience.

· Strong understanding of computer systems, including server hardware, virtualization, and networking.

· Excellent time management skills to provide updates and resolve issues within agreed timelines.

· Ability to multitask and prioritize in a fast-paced environment.

· Strong customer service skills with the ability to interact professionally and positively with coworkers.

· Proficiency in Microsoft Office, including Teams, PowerPoint, and Excel.

· Keen attention to detail and excellent written and verbal communication skills.

· Ability to follow all safety policies and procedures.

· Problem solving mindset

· Ability to work independently and as part of a team.

· Positive attitude with a focus on continuous improvement.

POSITION QUALIFICATION REQUIREMENTS:

Physical/Visual Activities or Demands: Physical/visual activities or demands that are commonly associated with the performance of the functions of this job.

1. While performing the duties of this job, the employee is frequently required to talk, hear, sit, reach outward, twist/turn, handle/manipulate objects, stand, grasp, bend, squat, crawl, climb, and type.

2. The employee must carry up to 25 pounds frequently and up 50 pounds occasionally and push and pull up to 50 pounds occasionally and up to 50 pounds frequently.

Working Conditions: Working conditions commonly associated with the performance of the functions of this job.

The physical demands/work environment described here are representative of those required to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

· While performing the duties of this job, the employee is exposed to a manufacturing environment (exposure to loud noises and chemicals) including repetitive motion, bending, lifting, twisting, crouching, reaching, pushing, and/or pulling.

· Ability to stand, walk, or sit for long periods of time.

· Ability to climb stairs and ladders

· Ability to perform repetitive motion-type tasks regularly, such as walking, typing, and using fingers and hands.

· Ability to regularly lift and/or move up to ten (10) pounds and rarely lift to fifty (50) pounds.

· The ability to wear personal protective gear (safety shoes and glasses)

· Ability to communicate with others to exchange information.

· While performing the job functions of this position, the employee will have exposure to an environment near powered motor vehicles, power tools, and automated assembly fixtures.

Compensation Information:

This position is compensated at a starting hourly rate ranging from $27.00 to $34.00 per hour, depending on skills, experience, and qualifications. Actual compensation within this range will be determined based on a fair and consistent assessment during the hiring process.In addition to hourly pay, eligible employees may receive access to company benefits such as health insurance, paid time off, 401 (k) program and more.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.