Key Account Manager - MRO at Illinois Tool Works

Job Description: COMPANY DESCRIPTION:

ITW Performance Polymers is a Division within ITW’s Polymers & Fluids segment with headquarters in Massachusetts with additional operations in Pennsylvania, Florida, and Shannon, Ireland. Performance Polymers is a world leader in the research, development, and manufacturing of structural and semi-structural adhesives, grouting and chocking compounds, sprayable syntactic materials and wear-resistant coatings and repair compounds. Our products are designed to reduce customers’ costs by eliminating steps in their manufacturing processes, reducing the number of parts in an assembly or improving the quality of assembled finished goods. These high-quality, differentiated solutions are widely used in markets including wind, transportation, marine, electronics, mining, petrochemical, and other industrial OEM & MRO applications.

SUMMARY

Our Sales team plays a pivotal role in our business growth initiatives and is essential to delivering outstanding customer outcomes. As a Key Account Manager, you will get to work in a fast-paced and dynamic environment, leveraging your entrepreneurial spirit, results-oriented strategic mindset, and customer-focused approach. This is an exciting opportunity to drive growth in a wide variety of markets with a high level of autonomy!

ITW’S BUSINESS MODEL & CULTURE:

• We have an environment shaped by our decentralized, entrepreneurial culture that brings our exciting ideas to life. Our people thrive in our “flexibility within the framework” approach.

• We are committed to providing you with growth and development opportunities that maximize your unique potential.

• Our culture empowers you to think and act like a business owner – we want your entrepreneurial spirit to thrive!

• Be a part of One ITW/One Team, where everyone’s contribution matters in our quest to achieve our full potential.

• We live by our Core Values:

simplicity, sharing risk, integrity, respect, and trust.

YOU MIGHT LIKE THIS JOB IF YOU…

• Are an entrepreneur – you enjoy taking ownership of your surroundings and constantly seek to find ways to improve.

• Are a self-starter with an interest in engaging customers on a face-to-face basis.

• Possess a ‘hunter’ mentality with regard to finding and developing new sales opportunities.

• Are excited about working with a differentiated product and customer mix and are passionate about the customer experience.

PRIMARY RESPONSIBILITIES:

• Establish and maintain strong relationships with key accounts, understanding their needs, and providing solutions to maximize customer satisfaction.

• Develop and implement a robust plan to achieve significant growth within the MRO Segment.

• Tactical and operational planning with the Segment Manager to determine primary objectives within accounts.

• Align with distributor network to promote significant growth in region through identifying opportunities at major accounts.

• Develop and report accurate sales forecasts by account and product line and understand changes in demand.

• Identify and resolve customer pain points and offer solutions.

• Collaborate with product management and development to identify new product requirements and aid in the development and launch of new products within our Innovation Framework.

• Demonstrate strong Sales Excellence including a disciplined competency in the understanding and utilization of Sales Force CRM.

• Participate in market/channel projects as required to support the overall business strategy.

• Effectively communicate with others inside and outside of the company in a tactful, courteous manner to promote excellent customer service.

• Promote, support, and adhere to all safety and quality related policies and procedures.

SKILLS & COMPETENCIES:

• Bachelor’s degree in Business, Engineering or a science-related discipline or equivalent experience.

• 3+ years of sales experience within the manufacturing/assembly industry is required.

• Prior experience selling to Original Equipment Manufacturers (OEMs) with a proven growth record.

• Familiarity with Sales Processes and CRM - specifically Sales Force.

• Proficiency in MS Office Suite.

• Must have a Valid Driver’s License and the ability to travel 60%.

• Adhesives and/or potting compound experience strongly preferred.

• Ability to sit and stand for up to 8 hours/day.

Compensation Information: The salary for this role is $100,000.00 - $130,000.00. This is the range that we in good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range and this range. This salary range may also be modified in the future.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.