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Illinois Tool Works
Illinois Tool Works

Produces engineered fasteners and components, equipment and consumable systems, and specialty products.

Customer Experience (CE) & Administrative Coordinator

직무Customer Success
경력미들급
위치Troy - 101 Trade Sq E
근무오피스 출근
고용정규직
게시1주 전
지원하기

Job Description:

Position Summary

The CE & Administrative Coordinator is responsible for supporting employee engagement, visitor experience, CEC operations, and administrative functions across the organization. This role serves as a key point of coordination for the CEC facility, meetings, events, vendor relationships, documentation support, and cross-functional initiatives. The position blends front-facing hospitality, operational execution, and administrative support, with opportunities for expanded responsibilities based on skill set and business needs.

Key Responsibilities

  • Coordinate employee engagement activities, events, and internal meetings.
  • Serve as the primary point of contact for visitors, ensuring a welcoming and professional experience.
  • Manage day-to-day operations of the CEC, including space readiness, calendars, and guest support.
  • Coordinate external visits, training sessions, tours, and related hospitality logistics.
  • Manage relationships with vendors for cleaning, catering, and related services.
  • Support business unit meetings, internal launches, and presentation preparation.
  • Assist with document control, record retention, and legal or compliance-related administrative requests.
  • Provide operational support for production-related activities and lab supply coordination.
  • Maintain office, CEC, and hospitality supplies to always ensure readiness.
  • Support reporting or dashboard development as needed, based on skill set.

Qualifications

  • High School diploma or equivalent.
  • Proven experience in administrative or office management roles (3+ years).
  • Strong organizational and time-management skills with the ability to manage multiple priorities.
  • Customer -service mindset
  • Excellent communication and interpersonal abilities.
  • Proficiency in Microsoft Office Suite and scheduling tools.
  • Ability to manage vendors and coordinate events effectively.

Preferred Skills

  • Experience supporting senior leadership.
  • Knowledge of facility operations and vendor contracts.
  • Power BI experience is a plus.

Competencies & Behavioral Traits

  • Professionalism and discretion in handling sensitive information.
  • Strong attention to detail and accuracy.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Customer service mindset with a positive attitude.
  • Problem-solving and adaptability skills.

Working Conditions & Physical Requirements

On-site position, Monday–Friday, 7:00 AM – 4:00 PM.

May involve light lifting (up to 20 lbs.) for stocking supplies.

Compensation Information:

Compensation & Benefits

Competitive hourly rate and comprehensive benefits package. Opportunities for professional development and career growth.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

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Illinois Tool Works 소개

Illinois Tool Works

Illinois Tool Works Inc. (ITW) is an American Fortune 500 company that produces engineered fasteners and components, equipment and consumable systems, and specialty products. It was founded in 1912 by Byron L.

10,001+

직원 수

Glenview

본사 위치

$25.8B

기업 가치

리뷰

10개 리뷰

3.6

10개 리뷰

워라밸

2.8

보상

4.0

문화

4.2

커리어

3.2

경영진

2.5

65%

지인 추천률

장점

Great team culture and colleagues

Excellent benefits and competitive compensation

Opportunities for advancement and skill development

단점

Heavy workload and frequent overtime

Management lacks vision and direction

High-pressure and stressful environment

연봉 정보

61개 데이터

Senior/L5

Senior/L5 · Customer Lead Application Engineer

1개 리포트

$143,042

총 연봉

기본급

$110,032

주식

-

보너스

-

$143,042

$143,042

면접 후기

후기 1개

난이도

3.0

/ 5

소요 기간

14-28주

면접 과정

1

Application Review

2

HR Screen

3

Hiring Manager Interview

4

Panel Interview

5

Offer

자주 나오는 질문

Culture Fit

Past Experience

Behavioral/STAR

Technical Knowledge