
Produces engineered fasteners and components, equipment and consumable systems, and specialty products.
Customer Experience (CE) & Administrative Coordinator
Job Description:
Position Summary
The CE & Administrative Coordinator is responsible for supporting employee engagement, visitor experience, CEC operations, and administrative functions across the organization. This role serves as a key point of coordination for the CEC facility, meetings, events, vendor relationships, documentation support, and cross-functional initiatives. The position blends front-facing hospitality, operational execution, and administrative support, with opportunities for expanded responsibilities based on skill set and business needs.
Key Responsibilities
- Coordinate employee engagement activities, events, and internal meetings.
- Serve as the primary point of contact for visitors, ensuring a welcoming and professional experience.
- Manage day-to-day operations of the CEC, including space readiness, calendars, and guest support.
- Coordinate external visits, training sessions, tours, and related hospitality logistics.
- Manage relationships with vendors for cleaning, catering, and related services.
- Support business unit meetings, internal launches, and presentation preparation.
- Assist with document control, record retention, and legal or compliance-related administrative requests.
- Provide operational support for production-related activities and lab supply coordination.
- Maintain office, CEC, and hospitality supplies to always ensure readiness.
- Support reporting or dashboard development as needed, based on skill set.
Qualifications
- High School diploma or equivalent.
- Proven experience in administrative or office management roles (3+ years).
- Strong organizational and time-management skills with the ability to manage multiple priorities.
- Customer -service mindset
- Excellent communication and interpersonal abilities.
- Proficiency in Microsoft Office Suite and scheduling tools.
- Ability to manage vendors and coordinate events effectively.
Preferred Skills
- Experience supporting senior leadership.
- Knowledge of facility operations and vendor contracts.
- Power BI experience is a plus.
Competencies & Behavioral Traits
- Professionalism and discretion in handling sensitive information.
- Strong attention to detail and accuracy.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Customer service mindset with a positive attitude.
- Problem-solving and adaptability skills.
Working Conditions & Physical Requirements
On-site position, Monday–Friday, 7:00 AM – 4:00 PM.
May involve light lifting (up to 20 lbs.) for stocking supplies.
Compensation Information:
Compensation & Benefits
Competitive hourly rate and comprehensive benefits package. Opportunities for professional development and career growth.
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
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About Illinois Tool Works

Illinois Tool Works
PublicIllinois Tool Works Inc. (ITW) is an American Fortune 500 company that produces engineered fasteners and components, equipment and consumable systems, and specialty products. It was founded in 1912 by Byron L.
10,001+
Employees
Glenview
Headquarters
$25.8B
Valuation
Reviews
10 reviews
3.6
10 reviews
Work-life balance
2.8
Compensation
4.0
Culture
4.2
Career
3.2
Management
2.5
65%
Recommend to a friend
Pros
Great team culture and colleagues
Excellent benefits and competitive compensation
Opportunities for advancement and skill development
Cons
Heavy workload and frequent overtime
Management lacks vision and direction
High-pressure and stressful environment
Salary Ranges
61 data points
Senior/L5
Senior/L5 · Customer Lead Application Engineer
1 reports
$143,042
total per year
Base
$110,032
Stock
-
Bonus
-
$143,042
$143,042
Interview experience
1 interviews
Difficulty
3.0
/ 5
Duration
14-28 weeks
Interview process
1
Application Review
2
HR Screen
3
Hiring Manager Interview
4
Panel Interview
5
Offer
Common questions
Culture Fit
Past Experience
Behavioral/STAR
Technical Knowledge
Latest updates
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