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Illinois Tool Works
Illinois Tool Works

Produces engineered fasteners and components, equipment and consumable systems, and specialty products.

Customer Experience (CE) & Administrative Coordinator

RoleCustomer Success
LevelMid Level
LocationTroy - 101 Trade Sq E
WorkOn-site
TypeFull-time
Posted1 week ago
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Job Description:

Position Summary

The CE & Administrative Coordinator is responsible for supporting employee engagement, visitor experience, CEC operations, and administrative functions across the organization. This role serves as a key point of coordination for the CEC facility, meetings, events, vendor relationships, documentation support, and cross-functional initiatives. The position blends front-facing hospitality, operational execution, and administrative support, with opportunities for expanded responsibilities based on skill set and business needs.

Key Responsibilities

  • Coordinate employee engagement activities, events, and internal meetings.
  • Serve as the primary point of contact for visitors, ensuring a welcoming and professional experience.
  • Manage day-to-day operations of the CEC, including space readiness, calendars, and guest support.
  • Coordinate external visits, training sessions, tours, and related hospitality logistics.
  • Manage relationships with vendors for cleaning, catering, and related services.
  • Support business unit meetings, internal launches, and presentation preparation.
  • Assist with document control, record retention, and legal or compliance-related administrative requests.
  • Provide operational support for production-related activities and lab supply coordination.
  • Maintain office, CEC, and hospitality supplies to always ensure readiness.
  • Support reporting or dashboard development as needed, based on skill set.

Qualifications

  • High School diploma or equivalent.
  • Proven experience in administrative or office management roles (3+ years).
  • Strong organizational and time-management skills with the ability to manage multiple priorities.
  • Customer -service mindset
  • Excellent communication and interpersonal abilities.
  • Proficiency in Microsoft Office Suite and scheduling tools.
  • Ability to manage vendors and coordinate events effectively.

Preferred Skills

  • Experience supporting senior leadership.
  • Knowledge of facility operations and vendor contracts.
  • Power BI experience is a plus.

Competencies & Behavioral Traits

  • Professionalism and discretion in handling sensitive information.
  • Strong attention to detail and accuracy.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Customer service mindset with a positive attitude.
  • Problem-solving and adaptability skills.

Working Conditions & Physical Requirements

On-site position, Monday–Friday, 7:00 AM – 4:00 PM.

May involve light lifting (up to 20 lbs.) for stocking supplies.

Compensation Information:

Compensation & Benefits

Competitive hourly rate and comprehensive benefits package. Opportunities for professional development and career growth.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

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About Illinois Tool Works

Illinois Tool Works

Illinois Tool Works Inc. (ITW) is an American Fortune 500 company that produces engineered fasteners and components, equipment and consumable systems, and specialty products. It was founded in 1912 by Byron L.

10,001+

Employees

Glenview

Headquarters

$25.8B

Valuation

Reviews

10 reviews

3.6

10 reviews

Work-life balance

2.8

Compensation

4.0

Culture

4.2

Career

3.2

Management

2.5

65%

Recommend to a friend

Pros

Great team culture and colleagues

Excellent benefits and competitive compensation

Opportunities for advancement and skill development

Cons

Heavy workload and frequent overtime

Management lacks vision and direction

High-pressure and stressful environment

Salary Ranges

61 data points

Senior/L5

Senior/L5 · Customer Lead Application Engineer

1 reports

$143,042

total per year

Base

$110,032

Stock

-

Bonus

-

$143,042

$143,042

Interview experience

1 interviews

Difficulty

3.0

/ 5

Duration

14-28 weeks

Interview process

1

Application Review

2

HR Screen

3

Hiring Manager Interview

4

Panel Interview

5

Offer

Common questions

Culture Fit

Past Experience

Behavioral/STAR

Technical Knowledge