Are you a dynamic leader passionate about shaping the digital future and enhancing customer experiences? As the Country Digital Operations Manager for IKEA Australia & New Zealand, you will be pivotal in leading market digitalisation, establishing a stable and proactive digital foundation, and ensuring an outstanding omnichannel journey for every IKEA customer.

About this work area

About Digital & Expansion:

IKEA Retail, as the core business of Ingka, is dedicated to creating a better everyday life for many by ensuring long-term profitable growth, making IKEA more affordable, accessible, and sustainable. This commitment involves leading retail operations, serving happy customers, and developing IKEA as a purpose-led brand, while continuously expanding our presence to meet customers wherever and however they choose. We proactively set the digital agenda, driving the rapid development and operation of digital products and services using new technologies and agile methods, thereby fostering the continuous growth of our technical, people, and business skills to enhance our digital capabilities.

As the Country Digital Operations Manager for IKEA Australia & New Zealand, you will lead the Country Digital Operations function to drive market digitalisation and business-wide adoption of Digital tools and capabilities. You will secure a stable, proactive, and experience-led digital foundation, aligned with overall business objectives. You will foster strong partnerships through close collaboration with country stakeholders and central Group Digital to ensure an outstanding omnichannel experience for IKEA customers. Your responsibilities will include but are not limited to:

• Leading a team of leaders and co-workers to ensure market digitalisation and adoption of digital tools and capabilities drive significant business value.
• Drive visible business value realization through adoption of digital tools, capabilities and by acting with speed on the internal stakeholder challenges and opportunities.
• Accountable for the proactive, experience-led operations of the digital foundation throughout its entire lifecycle.
• Driving efficient and effective digital foundation products and services by collaborating across their complete lifecycle with relevant stakeholders in both country and central organisations, ensuring current and future needs are thoroughly considered.
• Collaborating strategically with stakeholders to foster aligned ways of working across Ingka, promoting simple and cost-efficient digital operations, while meticulously safeguarding forecasts, follow-ups, budgets, and resources in line with the market-level implementation roadmap.
• Leading, coaching, and developing a team of leaders and co-workers, ensuring a clear understanding of the overall vision, direction, delivery process, and responsibilities, while also identifying objectives, monitoring progress, and implementing solutions to enhance team performance.

You bring deep knowledge of efficient and cost-conscious strategic, tactical, and operational planning, alongside a strong understanding of leading change processes at all levels. You have strong leadership in building partnerships with senior stakeholders to drive business value realization and relentless focus on business growth. Your expertise in Digital systems, managing technology's impact on IKEA, delivering tech projects and continuous improvement frameworks is significant. You have strong leadership capabilities, adept at managing multiple priorities in a complex stakeholder landscape, and excellent communication skills for building relationships. You have a proven ability to lead and take responsibility during times of change, always with business goals, customers, and co-workers in focus, and possess strong people skills to motivate teams towards common goals.

To be considered for this role you will have:

• Minimum 4 years of managerial experience.
• A university degree with a focus on Engineering, Technology, or related areas, or an equivalent combination of education and experience.
• Proven experience in change management, digital transformation, and working in a rapidly changing environment.

Additional information:

• Permanent, full-time, 76hrs/fortnight.
• The location for the role is Service Office, Tempe NSW, with a minimum of 3 days a week on-site.
• If you are successful for this role, you will be required to obtain a national police check.

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At IKEA, work is so much more than a job. Come join us!