Your responsibilities

We are looking for a Fulfilment Operations Team Leader to lead our amazing In-store Fulfilment Operations (Logistic) Team.
As a Fulfillment Operations Team Leader at IKEA, you will play a crucial role in ensuring the smooth and efficient operation of our fulfillment processes. You will lead a team responsible for managing orders, coordinating shipments, and optimizing warehouse operations to meet customer demands and exceed expectations. This role requires a strong leader with exceptional organizational skills and a keen eye for detail.

As Fulfilment Operations Team Leader your responsibilities will include, but are not limited to:

• Working with your team to secure the highest goods availability and operational readiness.
• Lead and motivate your team to achieve daily operational targets and performance goals.
• Assume the responsibility for identifying, recruiting, retaining, and developing the diverse talents within your team.
• Secure effective, qualitative, and efficient daily Fulfillment (Logistic) operations.
• Ensure and maintain a clean, organized and safe working environment.
• Monitor key performance indicators (KPIs) and metrics to track performance, identify areas for improvement, and drive operational excellence.

Who you are

• Previous experience in logistics or a related field, with at least two years in a leadership or coordinator role.
• Strong leadership skills, with the ability to inspire and motivate a team to achieve goals and objectives.
• Good knowledge of retail and/or fulfilment operations processes, tools and working methods.
• Knowledge of budgets, costs, and KPI's and how to use them for business planning and management.
• Ability to deal with the unknown in a constantly changing omnichannel environment.
• Ability to communicate in a clear and targeted way in Local language and in English with different people in various situations.

Do you think this would work for you?

We want our employees to be happy and healthy.

It also means saying 'thank you'!

Our way of saying thank you:

• 28 vacation days (based on a 100% workload)
• 8 weeks paid parental leave for fathers; 20 weeks paid parental leave for mothers
• Very attractive social benefits
• 15% staff discount on your purchase - in every Swiss IKEA store
• You would rather travel to work by public transport? We pay between 85% and 100% of your yearly travel ticket
• Free parking facilities
• Unlimited access to the LinkedIn learning platform
• Affordable and healthy meals in our staff canteen (CHF 4.50 for meat dishes and CHF 3.50 for veggie dishes)
• Bonus payments for all employees

There are many opportunities for career development at IKEA. We encourage and support our employees to try out different roles, move between functions or even go abroad.  Please submit your full application online via our website, please note however that we cannot consider applications and documents sent by email or post.

That's it from us.

That was a lot of information. We'd love to find out more about you. Just click on 'Apply now' and off you go.

We review applications on an ongoing basis and may stop the application process as soon as we have found the right person. So please apply as soon as possible.