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채용IKEA

Customer Relation Officer (Easy Buying) - Part Time

IKEA

Customer Relation Officer (Easy Buying) - Part Time

IKEA

Quezon City, NCR, PH

·

On-site

·

Part-time

·

Today

Company description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job description About the job

Reporting to the Customer Relations Team Leader, this Associate role ensures a positive and joyful shopping experience for all IKEA visitors and customers.

Your assignment

  • You ensure that customers have a memorable shopping experience in the store for a win-win situation and for repeat business;
  • You handle and resolve customer difficulties, particularly in IKEA products assembly, and also exchange components parts when they are needed, to offer solutions to frequently asked questions;
  • You develop strong knowledge of all items to effectively handle enquires of customers positively and quickly, and resolve any issues they raise within level of authorization;
  • You will be responsible to escalate higher issues with relevant information to a manager for him to be able to deal effectively with the customers;
  • You will ensure the IKEA store is a safe and secure environment at all times for visitors and colleagues;
  • You understand the IKEA Concept, global solutions, tools and working methods and ensure that you use the appropriate manuals from Inter IKEA Systems to help optimise our customers’ shopping experience.

Qualification Your profile

  • You have experience working in a customer-service role and a fast-paced retail environment;
  • You have strong interpersonal and communication skills that enable you to build rapport with customers;
  • You are a strong team player who value togetherness, is committed to your role and possess a strong customer serviced focus mind-set;
  • You are able to remain calm and controlled and able to provide solutions when faced with customers in stressful situations;
  • You are able to handle stress and work in an extremely face-paced environment;
  • You must be computer literate.

More Information

This role requires flexibility in work hours, depending on store operational requirements.

총 조회수

0

총 지원 클릭 수

0

모의 지원자 수

0

스크랩

0

IKEA 소개

IKEA

IKEA

Public

IKEA is a multinational conglomerate founded in Sweden that designs and sells ready-to-assemble furniture, household goods, and other related services.

10,001+

직원 수

Delft

본사 위치

$18B

기업 가치

리뷰

3.3

10개 리뷰

워라밸

3.2

보상

3.0

문화

3.8

커리어

3.5

경영진

3.0

65%

친구에게 추천

장점

Friendly coworkers and staff

Supportive leadership and development

Flexible schedules

단점

Poor management and leadership issues

Work-life balance challenges

Workplace politics and transparency issues

연봉 정보

28개 데이터

Mid/L4

Senior/L5

Mid/L4 · Solution Owner

5개 리포트

$137,638

총 연봉

기본급

$105,876

주식

-

보너스

-

$118,950

$156,075

면접 경험

3개 면접

난이도

3.0

/ 5

소요 기간

14-28주

합격률

33%

경험

긍정 33%

보통 67%

부정 0%

면접 과정

1

Application Review

2

HR Screen

3

Hiring Manager Interview

4

Panel Interview

5

Offer

자주 나오는 질문

Behavioral/STAR

Technical Knowledge

Culture Fit

Past Experience