Company description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job description

• Oversee the overall operations of the Fire Command Centre within the retails units and ensure all related emergencies are attended and effectively dealt with in a timely manner.

• Support in the overall day to day management of the Fire Alarm Protection, Intrusion Detection, Electronic Access Control, CCTV surveillance and any other related systems.

• Monitor and implement crowd control / traffic management plan where required aligned to established procedures.

• Provide and maintain proper and legible records in respect of events, activities and occurrences.

• Assist in all responses as stipulated in the Store Emergency Management Plan to alarms, medical emergencies, fires and other similar matters, evacuating premises and contacting appropriate emergency services if required including administration of First Aid if required and notify appropriate stakeholders (Duty Manager, First Aider, ERT, etc.) in the event of accidents, emergencies or other incidents until the arrival of the proper authorities.

• Responsible in identifying potential problems related to safety and security and ensure prompt reporting to the Safety & Security Team for resolution, including, but not limited to malfunction in facilities, evacuation routes obstructions, safety and health hazards in and around the premises, etc.

• Report any occurrences of accidents, injuries and unsafe work conditions promptly to the Duty Manager and Safety & Security Team.

• Assist to carry out specific deployment tasks (Patrol, cash escort, checkout, loss prevention strategies, etc.) and ensure that all tasks are carried out effectively and promptly.

• Ensure all incidents are properly reported and escalated in the incident reporting system, ensuring proper documentation and follow up actions.

• Assist / participate in periodic safety & security systems testing and evacuation drills at established intervals.

Qualification

• Knowledge of life safety system, fire equipment, physical security systems and safety & security operations.

• Emergency response handling.

• Crowd / Traffic Control Management.

• Understanding of IKEA requirements.

• Crowd and traffic management.

• Trained first aider and Company Emergency Response Team (CERT) certification.

• Valid Security License.

More Information

Please apply by 20 March 2026.