Together as a Team

Enable excellent understanding of the performance status of the country Remote Customer Meeting
Point (RCMP) and its root causes by leveraging global analytics tools and defining actionable insights.

Your responsibilities

• Provide analytics to validate and support in building of hypotheses, in close cooperation with global
• Remote Analytics, in order to create insights in performance and guide business decision making.
• Create and run ongoing reports specific to country, in order to build continuous insight in local
  performance and help identifying areas for improvement. Actively analyse all relevant data sources, in
  order to create accurate and compelling insights.
• Generate insights, in order to support the Experience Design Manager in creating awareness and
  triggering action both within and beyond the RCMP, in order to create great customer experiences and
  maximise business outcomes.
• Ensure close collaboration and integration with group Remote Analytics, in order to align on common
  priorities and ways of working, as well as to share insights.
• Ensure collaboration with Sales and Resolutions, as well as other relevant stakeholders within country
  RCMP, in order to share actionable insights and contribute to continuous improvement

There’s a big difference between doing things right and doing the right things. In our team we gather insights from big data to make sure IKEA does the right things. We’re a diverse group of people who spend our days digging into consumer behaviour and how people live their lives at home. You could say that we know the trends before they’re actually trends – and we use that knowledge to create a better everyday life for our customers.

Qualifications

'-University degree in Mathematics or Statistics and 1 year of related experience, or minimum 3 years of
related experience
-Experience in working as an analyst in a contact centre environment. Experience in working within a
global matrix organisation.
-Fluent in English, both written and spoken
-Excel Data Analytics
-Power BI, Power Automate

• Preferred
  -SQL Experience, Certified
  The starting rate/ salary for this position ranges from 57,914 USD to 83,107.25 USD and will be based on relevant work experience.