Who you are

• Previous retail experience required, preferably in a complex multichannel environment
• Previous leadership of mid-sized teams or groups required
• Ability to have a Customer Centric thinking
• Experience of working in a commercial role in an organization
• Proven track record of developing and lead leaders in a people-centric organization
• Experience of leading in a changing environment
• Ability to think, lead and act strategically, and having ability to successfully implement the strategies in the operational work
• Proven ability to prioritize and organize work and the work of others for maximized efficiency
• Operational Agility: Ability to make smart decisions quickly with limited resources
• Ability to drive a high-volume business and the financial acumen to drive strong performance and P&L result
• Proven record of meeting agreed budgets and goals
• Setting and implementing action plans and providing clear direction and following up goals
• Tech savviness and embraces digital tools and data to improve performance and experience
• Ability to communicate confidently and clearly in English
• Ability to engage and inspire others by creating a passion for your direction plans

Your responsibilities

• Lead the alignment of the unit operating model with local market needs and the IKEA brand identity, ensuring the physical customer meeting point remains competitive, relevant, and a leader in home furnishing solutions.
• Lead commercial strategy execution. Implement and oversee the commercial action plan, integrating input from the team and stakeholders to achieve business, people and sustainability objectives, maximize sales, and ensure long-term profitability while meeting IKEA standards. Monitor KPIs, financial targets and costs, and take corrective actions when needed.
• Enhance customer experience across channels. Ensure a seamless, inspiring, and customer-centric experience in the unit, aligned within IKEA omni eco-system, maintaining high standards in merchandising, availability of home furnishing range and services in close cooperation with Market management team.
• Secure excellence in end-to-end unit operations with focus on retail foundation, services execution, quality, productivity improvements as well as cost optimization, whilst ensuring compliance with internal policies and external regulations, including health, safety and sustainability standards and doing manager on duty service for the unit.
• Develop and empower the team. Lead, coach, and motivate a diverse team by setting clear goals, fostering competence development, and ensuring the right people are in the right place at the right time. Ensure strong collaboration and feeling of togetherness across unit and market.

For internals, please have dialog with your line manager before apply jobs. We will contact to your line manager to ask your references as part of the process. Relocation package can be provided only in case with relevant final candidate.

채용 시 참고사항