What you need to know

Experience working with Astro or similar warehouse management tools.
Familiarity with working in a Distribution Centre (DC).
Proven ability to troubleshoot technical or system issues in a warehouse or logistics environment.
Hands-on experience in implementing or supporting system upgrades, releases, or software installations for warehouse operations.
Ability to train and educate end-users on warehouse systems or IT tools.
Strong analytical skills to evaluate change requests and assess their operational impact and benefits.
Experience managing or supporting hardware configuration, installation, or maintenance in a warehouse setting.
Proficiency in creating or using dashboards in Power BI (or similar tools) to monitor warehouse performance metrics.
Experience in coordinating communication and change management during system updates or new releases.
Confidence in cross-functional collaboration, including working with global or regional teams to align practices.
Experience in developing or maintaining process documents, training materials, and task descriptions for warehouse operations.

What you'll be doing day to day

Provide analytical support for local business plans and In-Warehouse Logistics (IWL) projects, proposing data-driven solutions to enhance operational efficiency.

Collaborate with warehouse teams to optimize working processes and continuously improve warehouse operations.

Ensure smooth daily operations by maintaining warehouse systems, troubleshooting issues, and coordinating with Helpdesk for timely incident resolution.

Evaluate and implement system changes and updates, ensuring alignment with Distribution Center (DC) needs and successful change management.

Manage software installations and upgrades across warehouse hardware and support the rollout of new system releases.

Develop and deliver training programs on Warehouse Management Systems (WMS) and ensure proper documentation and working methods are followed.

Create live dashboards using Power BI and other tools to monitor key warehouse metrics and performance indicators.

Act as the main point of contact for assigned IT tools, managing incidents, updates, and communication with end users.

Support logistics setup and range management to assess warehouse capacity and recommend optimal storage solutions.

Collaborate with global DCs to adopt best practices and contribute to continuous improvement in IKEA operations.

Demonstrate strong problem-solving and communication skills while working cross-functionally to drive operational excellence.

Together as a team

We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!

We are an equal opportunity employer:

At IKEA, we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit, and business need.