你是谁

• 需要有良好的服务意识，会开车，会组装家具，有家具维修相关经验者优先
• 具备数据分析能力，通过一线顾客反馈问题，分析问题根源，以持续优化服务流程
• 个人价值观与宜家价值观相契和。

你的工作职责

• 通过提供高效的上门安装/鉴定和维修服务，确保愉悦的顾客体验。
• 努力提升自身专业知识和技能，包括产品优势和安装标准两个方面。
• 发掘安装问题的根本原因，并及时反馈给相关部门，防止同样的问题重复出现。

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!