Who you are

With IKEA India Way forward and approved OMD FY25-30, we are all set to 'Unlock Delhi'. We are very pleased to announce that IKEA India will launch its first physical CMP, a Small Stores, in West Delhi, following the online launch just few months prior. This store will provide an omnichannel experience, helping build a customer base for future expansion across Delhi NCR and Northern India.

• Note
• Location
• Saket
• Role type
• Full-time/Part Time

We are looking for a passionate and customer-focused Commercial Co-worker who thrives in a dynamic and fast-paced retail environment. You are motivated by delivering an excellent customer experience and have a keen interest in home furnishing. You are approachable, proactive, and confident in engaging with customers to understand their needs and provide tailored solutions.
You also have:
-Strong knowledge of selling techniques and a deep understanding of customer behavior.

• A passion for active selling, with a results-driven and business-minded approach.
• Basic knowledge of home furnishing trends and IKEA's modular product range.
• The ability to work efficiently, organize tasks, and manage time effectively.
• A strong sense of teamwork, flexibility, and openness to change.
• The ability to work in a fast-paced and future-oriented environment.
• Digital proficiency and adaptability to work in an integrated online and offline sales environment.

Your responsibilities

'- Engage with customers, making them feel expected and welcome while understanding their needs.

• Demonstrate expertise in IKEA products, actively sharing knowledge of their features and benefits.
• Support and guide self-planning customers, ensuring a smooth and seamless experience.
• Conduct 1:1 planning appointments, communicate the benefits of solutions, and convert planning offers into orders.
• Offer relevant services, finalize purchases, and provide excellent after-sales support.
• Ensure efficient returns processing and coordinate with matrix stores when necessary.
• Maximize sales while maintaining profitability by promoting top-selling and priority products.
• Maintain product presentation, merchandising, and digital tools for an enhanced shopping experience.
• Uphold IKEA’s values and sustainability commitments, differentiating IKEA from other retailers.
• Collaborate with the team to continuously improve customer service and the overall shopping experience.

Together as a team

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

WE ARE AN EQUAL OPPORTUNITY EMPLOYER:

At IKEA we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need