Company description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job description About the job

You will support the Swedish Food Market & Bistro Manager in delivering a great customer experience and ensuring smooth operations. This includes providing quality, affordable food in a welcoming environment, leading daily operations during shifts, and spending most of your time on the floor supporting customers and co-workers. You are responsible for maintaining high standards and keeping customers at the heart of everything you do.

Your assignment

• You support the Swedish Food Market & Bistro Manager in delivering an efficient and cost-effective operation while ensuring a great customer experience
• You have an overview of the store business plan and IKEA Food action plans, and support their implementation with the team
• You lead daily operations during shifts, ensuring smooth service and maintaining high standards in food quality, presentation, and cleanliness
• You train and coach co-workers to deliver service excellence, ensuring compliance with cash handling, food hygiene, and safety standards
• You handle customer feedback, resolve concerns, and take corrective actions to improve the overall experience
• You support cost control through stock management, materials planning, and preparation of reports for forecasting and inventory
• You plan work schedules and supervise co-workers to ensure efficient operations and team development
• You spend most of your time on the floor supporting customers and co-workers, including operational tasks such as cashiering, replenishment, and handling enquiries and complaints

Your profile

• Minimum 3 years of supervisory experience in a fast-paced, high-volume F&B environment
• Strong decision-making, problem-solving skills, and business acumen
• Customer-focused with strong communication and interpersonal skills
• Able to multitask and remain calm under pressure
• Capable of working independently with strong leadership abilities
• Demonstrates IKEA values, including teamwork and care for people and the planet
• Proficient in computer skills, including reporting and PowerPoint
• You can commit to working on AM/PM shifts, including weekends and public holidays.