Who you are

Lead and coordinate commercial and operational activities and skills across multiple functions (Sales, Customer Relations, Fulfilment, IKEA Food) in a small to mid-size Small Format Store by empowering a multi-skilled team, to deliver a strong retail foundation and outstanding omnichannel customer experience. This role ensures the efficient execution of daily operations, fosters a high-performing, collaborative and inclusive team culture, and drives sustainable growth by aligning local market relevance with the IKEA global strategies, values and goals.

• Business-minded and result-driven with a customer focus.
• Experience of working in a commercial environment.
• Experience of working in a customer-oriented business.
• Experience of actively selling through understanding customers and their needs.
• Interest in people’s everyday life at home and home furnishing.
• Open to change/highly flexible.
• Ability to work in and lead with a hands-on, collaborative approach.
• Ability to engage a receiver by creating a passion for your plans.
• Ability to make quick decisions and take personal initiatives.
• Ability to communicate in English.
• Ability to prioritise and organise your own work to make efficient use of the time available.
• Passion for home furnishing.
• Clear and proven ability to meet and exceed customers’ demands and thereby sell more.
• The IKEA values reflect your own values.
• Experience of managing and developing a team is preferred

Your responsibilities

• Acknowledge local market specifics and lead the work of meeting customers' needs within our omni eco system to enable a smooth shopping experience and by providing inspiring home furnishing solutions and services.
• Lead and empower multiskilled team to promote and sell prioritized range and services connected to the commercial calendar through great customer meetings, sales steering, availability and influencing range presentation solutions.
• Secure effective, qualitative, and efficient daily operations within the assigned area of responsibility by contributing to customer satisfaction, goals and business standards achievement and if applicable, doing manager on duty service for the unit.
• Ensure compliance and safe work environment. Maintain a clean, organized, and safe workplace by ensuring adherence to IKEA’s Code of Conduct, internal policies, and local legislation related to health, safety, business, and environmental standards.
• Take direct lead with identifying, recruiting, retaining, and developing the many talents in the assigned scope of responsibility to secure a diverse, high performing team that can execute its assigned responsibilities with confidence and secure the future succession.
• Drive daily sales and service execution based on customer needs and commercial priorities.
• Lead and support a multi-skilled team on the floor to secure availability, selling and service quality.
• Coordinate cross-functional work across sales, customer relations and fulfilment.
• Secure daily operational standards, safety and compliance.
• Recruit, develop and engage co-workers within assigned scope.
• Act as Manager on Duty when required.

Our team within IKEA

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

Apply now!

For internals, please have a conversation with your line manager before applying. As part of the recruitment process, we will contact your line manager to request a reference. Please note that we cannot proceed with your application without a completed reference form from your line manager.
If you have previously worked at IKEA, you must disclose this in your application. We may also contact your former IKEA organization for a reference.

Please note that interviews will be conducted on a rolling basis, and the recruitment process may close earlier than the stated deadline if a suitable candidate is found.

If you have questions regarding recruitment process, please contact to rosie.han@ingka.ikea.com.