Company description

At IKEA Components Supply Chain we develop smarter, leaner and more cost-effective supply chain for our buyers throughout IKEAs value chain. At IKEA Components Supply Chain we are constantly curious, and development driven. We are responsible for end-to-end planning and execution, and our footprint stretches across all continents globally. We secure excellence in operations through always ensuring high performance and compliance in trade from our suppliers towards our buyers globally. We lead communication across our company and towards all our stakeholders in connection to our planning and execution processes and generate value by securing availability at lower total costs with people and planet at our heart in everything we do.

Job description

Secure excellence in logistical operational performance, and its further development, in close cooperation and alignment with all relevant supply chain stakeholders; contributing to reaching customer perceived availability at the lowest total cost (considering impacts of quality, safety, service performance, sustainability and other supply chain cost)

• Logistical (“flow”) performance for parcel; Secure total logistical operational performance from end-to end perspective. Monitor & Follow-up the shipments to secure availability for our buyers.

• Outbound Consignment Management; Responsible to execute all consignments from our warehouses (outbound), plan and execute consignment in order to secure availability which meet our buyers’ needs.

• Extra Ordinary Freights (EOF); Responsible to retrieve optimal solution, price and execute shipment for extra ordinary freights according to global working method.

• Daily operations; Reschedule and/or cancel parcel shipments and outbound consignments in case of logistical operational deviations. Suggest improvement potentials for parameters and set-ups affecting delivery planning and execution.

• Deviation handling; Work in close cooperation with internal and external stakeholders (e.g. carriers, SCO, suppliers) to solve operational deviations. Follow up operational deviations and search for solutions to avoid operational deviation in the future. Competence Profile | R&S Competence_Profile_template | Page 1 © Inter IKEA Systems B.V. 2019 Internal

• Relationship Management; Work in close cooperation with our internal and external IKEA stakeholders (e.g., suppliers, SCO, transport service providers, and retailers) in respect of daily operations. Be active on the phone with our partners and secure clarification in written (written protocol). Building and maintaining strong relationships with our business partners.

• Communication; Secure proactive communication with internal IKEA supply chain stakeholders and external service providers, in particular in case of delayed and/or changed parcel deliveries.

• Customer Service: Secure a strong communication flow with our stakeholders and provide clear and professional guidance in topics and questions related to the daily end-to-end goods flow within the Transport Planners area of responsibility.

• Equipment Utilization; Secure optimal EQU in creation of outbound consignments.

• Process Development Collaboration; Contribute to development of the delivery operations process, systems, working methods and other steering documents. Collaboration with process developers to create better ways of working.

Qualification

Knowledge

• Good knowledge in logistics, economics, business administration or relevant working experience.

• Capability of building effective and trustful relationships

• Good presentation and communication skills

• Knowledge of relevant tools and working methods in the Supply Chain

• Computer skills and high proficiency in Microsoft Office applications

• Fluent in English

Capabilities Job specific capabilities:

• Monitoring and deciding

• Supporting and cooperating

• Analyzing and Interpretating

Motivation

• The IKEA values reflect personal values

• Enjoys interacting with many different people and networks from within and outside IKEA and utilizes their contribution to the goal that has been set.

• Always strives to reach goals with a high level of energy and motivation • An early adopter in terms of change, who acts as a change-driver

• A desire to constantly improve business performance and become better

More Information

Key previous experiences and proven skills Key previous experience and skills needed before the job can be taken up

• Self-reliant and motivated with a proven ability to work as part of a team as well as independently

• Good speaking, reading and writing skills both in English and Mandarin

• Problem-solving experience as well as working within set deadlines

• A curiosity about the connectivity of systems, processes and functions spanning the Transport & Services operation

• Analytical, numerical and process-orientated

• Facted based approach