Who you are

• You have experience of actively selling through understanding your customers and their needs.
• You are good at identifying commercial priorities and re-prioritizing your work to align with them.
• You have a passion for selling, reaching your goals and getting the best for IKEA customers.
• You have the IKEA values accurately reflect your own values.
• You are enjoy working in a fast-paced and future-oriented environment.
• You get as much out of helping your team achieve and develop as you do of your own achievements.
• You have the right attitude and behaviour to sell actively and help customers to buy.
• You have ability to create a high commercial performance.
• You have ability to lead business through people by demonstrating high leadership capabilities.
• You have ability to make things happen by championing flexibility, speed and simplicity.
• You are considered decision-maker.
• Your leadership is based on performing and delivering while learning and developing.

Your responsibilities

• You are optimising sales and profitability by taking ownership of the product range and actively promoting the IKEA commercial priorities and volume commitments.
• You are acting quickly on commercial opportunities and customer feedback, as well as keeping an active eye on competition, supply and performance analysis.
• You ensuring that the shop is in excellent shape and fully stocked at all times so that customers can make a buying decision on their own.
• You ensure you have the right number of competent co-workers in the right place at the right time and securing that they are fully able and available to serve customers and actively help them to buy.
• You ensure the shop is in excellent shape as new and fully and efficiently stocked with the four merchandising basics in place at all times and that the IKEA product range is presented in ways that inspire and satisfy customers.
• You ensure your team has all the correct knowledge about the product range in your department and the IKEA services so that they can share this with IKEA customers to improve their overall shopping experience.
• You are understand the different IKEA sales and communication channels and IKEA know-how in order to make the best commercial use of this information for different customers.
• You take responsibility for your department goals and secure that your action plan ensures the country priorities for your Home Furnishing Business (HFB) are implemented in your store. You follow up and take action accordingly by using proven solutions and good examples.
• You and your team actively sales steer to your department’s top-selling products, prioritised products (e.g. overstock/övertag) and IKEA service products in order to maximise sales and long-term profitability.
• You act quickly on commercial opportunities; changing availability of products (overstock and out of stock) and customer feedback (10 most asked questions).
• You keep an active eye on the competition and take appropriate action when necessary which you communicate to your matrix partner in the Service Office.
• You develop your team and its individual members and ensure you have a succession in place.
• You actively promote the IKEA social and environmental commitment and work with your team to understand how, together, you can contribute to sustainability.

Questions and support? Let's connect!

For internals, please have dialog with your line manager before apply jobs. We will contact to your line manager to ask your references as part of the process.

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