Who you are

• As a person you are passionate about people, business, IKEA’s purpose and continuously driving better performance.
• You are energized by increasing customer value, driving business growth and contributing to overall success and results through people as well as motivated by leading and developing people.
• You should have experience in a high-volume customer facing environment preferred
• Experience in a high-volume business preferred
• Desire to provide an excellent customer experience
• Self-reliant and self-motivated with a proven ability to work as part of a team as well as independently
• Proven ability to maintain effective work behavior in the face of setbacks or pressure.
• You should have knowledge of Food safety standards, Local food legislations, Customer buying behavior and Computer literacy.
• You should be Sales driven and have a passion for food and peoples life at home. You should be excited by exceeding customer expectations, driven by leading business through people, inspired by a dynamic environment and change, motivated by leading the organization in continuously improving performance. You should have great communication skills, planning, analytical and organizational skills.

Your responsibilities

You will be responsible working in the department team operationally, act upon customer feedback, implementation the global and national compliance standards and contributing to the overall food competence in the store.

• Act as a commercial business partner within the IKEA business in the store.
• Be part of the department team in realizing the IKEA Retail Food business, considering the IKEA brand position, strategies, legal compliance and people and planet positive in all IKEA touchpoints as well as promoting IKEA as a great place to work.
• Contribute to implementing the global and national compliance standards to secure a safe environment for customers and co-workers.
• Contributes to the IKEA brand position by acting as a brand ambassador for IKEA and IKEA Retail Food.
• Contributes to securing the customer experience and exceeding customer expectations.
• Applies the retail foundations and sales steering tools optimizing commerciality.
• Contributes to continuous improvement by seeking and acting upon customer feedback.
• Act on own initiative and both give and take responsibility when taking actions.
• Ensures own development through building competence and contribute to a high performing team.
• Contributes to the implementation of the unit business plan and the IKEA Retail Food business plan and other action plans.
• Contribute to the implementation of the global and national sustainability strategies

Together as a team

We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!

Studies show that members of underrepresented communities don't apply for jobs unless they're 100% 'qualified'. If this is part of the reason you hesitate to apply, we like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think. We look forward to receiving your application.