Delivery Consultant - zMQ & CICS

Introduction
At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you’ll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You’ll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that’s passionate about driving innovation and making a difference.
Your role and responsibilities
Install, configure, upgrade, and maintain IBM MQ environments across z/OS and distributed platforms
Administer and manage queue managers, queues, channels, listeners, clustering, and security configurations
Provide support for CICS environments, including basic troubleshooting, region monitoring, transaction analysis, and coordination with application teams
Develop and support integration solutions using MQ and CICS across enterprise applications
Work with MQ and CICS to support ISV products, including OMEGAMON customization and monitoring enhancements
Monitor MQ and CICS infrastructure health, performance, and availability using enterprise monitoring tools
Troubleshoot MQ-related issues such as channel failures, queue buildup, connectivity problems, and performance bottlenecks
Perform CICS transaction analysis and debugging, including handling abends and system issues
Implement capacity planning, tuning, and optimization for MQ and CICS environments
Implement and manage MQ security including SSL/TLS, CHLAUTH rules, OAM, and certificate management
Perform CICS region configuration and optimization to ensure efficiency and high availability
Collaborate with application, middleware, infrastructure, and support teams to ensure seamless messaging and transaction processing
Support production deployments, migrations, and maintenance activities
Ensure high availability, resilience, and disaster recovery readiness of MQ and CICS systems
Create and maintain operational documentation, standards, and procedures
Ensure compliance with organizational security, audit, and operational policies
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
4–10 years experience in IBM MQ and CICS administration/support
Strong hands-on experience with IBM MQ on z/OS and/or distributed platforms
Solid understanding of MQ architecture, including queue managers, channels, clustering, and publish/subscribe
Experience in MQ installation, configuration, patching, and upgrades
Strong expertise in MQ troubleshooting and performance tuning
Knowledge of MQ security: SSL/TLS, certificate management, CHLAUTH, and OAM
Working knowledge of CICS concepts, including region operations, transactions, and basic system administration
Experience with CICS monitoring and troubleshooting (transaction failures, dumps, performance issues)
Familiarity with z/OS environment (JCL, TSO/ISPF, SDSF)
Experience in scripting/automation (REXX, Shell, Python, or Perl)
Familiarity with monitoring tools such as OMEGAMON, Tivoli, Dynatrace, App Dynamics, or similar
Understanding of high availability, disaster recovery, and failover mechanisms
Strong analytical, communication, and problem-solving skills
Preferred technical and professional experience
Experience with IBM MQ on z/OS environments (advanced administration)
Exposure to CICS system programming or advanced administration activities
Knowledge of Web Sphere Application Server (WAS), Kafka, or other integration/messaging platforms
Experience with DevOps tools and automation (Jenkins, Ansible, CI/CD pipelines)
Familiarity with Zowe CLI, modern mainframe tooling, or automation frameworks
Exposure to cloud platforms and containerized MQ deployments (Open Shift, Kubernetes)
Knowledge of RACF and mainframe security frameworks
Experience with REST APIs, MQ client connectivity, and hybrid integration patterns
Understanding of z/OS Connect Enterprise Edition and API enablement
Experience with event-driven architectures and streaming integrations
IBM MQ and/or CICS certifications are an added advantage
Experience in banking, financial services, or large enterprise environments
Ability to mentor junior team members and contribute to solution design and architecture discussions

Years of Experience:

4 - 10

ABOUT BUSINESS UNIT:

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS:

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.
Job Title

Delivery Consultant - z

MQ & CICS:

Job ID
118243
City / Township / Village
Bangalore
State / Province
Karnataka
Country
India
Work arrangement
Hybrid
Area of work
Consulting
Employment type
Regular
Position type
Professional
Travel required
Up to 20% or 1 day a week
Company
(0063) IBM India Private Limited
Shift
General (daytime)
Is this role a commissionable/sales incentive based position?
No
Application Info
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