Customer Success Engineer - Infrastructure Delivery Automation

Introduction
At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you’ll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You’ll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that’s passionate about driving innovation and making a difference.
Your role and responsibilities
As a Customer Success Engineer, you will design viable client solutions by leveraging current product capabilities and remove technical inhibitors to sales opportunities. You will work with clients to drive adoption and expansion of IBM products to accelerate client value. Your primary responsibilities will include:

• Deliver Technical Proof Points: Create and deliver technical proof points through technical accelerators, such as demonstrations, POTs, POCs, Workshops, Solution Design, and MVPs, to demonstrate the value of IBM products to clients.
• Drive Customer Value: Activate entitlements by finding sponsors, conducting use-case workshops, and establishing measurable business outcomes with client sponsors and stakeholders.
• Develop Success Plans: Create a success plan that describes deployment roadmap(s), milestones, and outcomes with client sponsors and stakeholders to ensure successful adoption and expansion of IBM products.
• Understand Client Challenges: Deeply understand clients' main challenges and become a trusted guide for their modernization and adoption of IBM's technology portfolio.
  Required education
  Bachelor's Degree
  Preferred education
  Master's Degree
• Required technical and professional expertise
• Technical Solution Design: Exposure to designing viable client solutions by leveraging current product capabilities, removing technical inhibitors to sales opportunities, and creating technical proof points.
• Product Demonstration: Experience working with technical accelerators, such as demonstrations, POTs, POCs, Workshops, Solution Design, and MVPs, to demonstrate the value of products to clients.
• Client Engagement: Exposure to working with clients to drive adoption and expansion of products, including activating entitlements, conducting use-case workshops, and establishing measurable business outcomes.
• Technical Portfolio Knowledge: Experience working with a technology portfolio, including understanding client challenges and identifying opportunities for modernization and adoption.
• Solution Development: Exposure to creating success plans, including deployment roadmaps, milestones, and outcomes, to ensure successful adoption and expansion of products.
  Preferred technical and professional experience
• Product Acceleration Knowledge: Exposure to designing and delivering technical accelerators, such as demonstrations, POTs, POCs, Workshops, Solution Design, and MVPs, to demonstrate the value of products to clients.
• Technical Solution Optimization: Experience working with clients to optimize technical solutions, including activating entitlements, conducting use-case workshops, and establishing measurable business outcomes.
• Technology Portfolio Familiarity: Exposure to working with a technology portfolio, including understanding client challenges and identifying opportunities for modernization and adoption.
  Experience in as many as possible of the below domains:
  Identity & Access Management: Experience with identity architectures and protocols including LDAP; Active Directory; SAML; OAuth2; OpenID Connect; SCIM; role based access control and attribute based access control; multi factor authentication; privileged access management; certificate lifecycle and PKI integration.
  Secrets and Key Management: practical implementation of secrets management and encryption using Hashi Corp Vault; automated secret provisioning and rotation; integration of Vault with CI/CD pipelines and cloud provider KMS.
  Hashi Corp Ecosystem: Operational experience with Terraform for infrastructure as code; state management and remote backends; module design and provider development; Consul for service discovery and service mesh patterns; Nomad or equivalent workload schedulers.
  Infrastructure Delivery Automation: Design and delivery of automated infrastructure pipelines using Terraform; Git Ops workflows; CI/CD tooling such as Jenkins, GitLab CI, or GitHub Actions; pipeline testing, promotion and rollback strategies; blueprints and MVPs for rapid customer onboarding.
  Container and Orchestration Platforms: Deployment and automation experience with Kubernetes; Helm charts; Open Shift; container image lifecycle management; integration of identity and secrets into containerized workloads.
  Network Management and Automation: Strong knowledge of TCP IP fundamentals; routing and switching concepts including BGP and OSPF; VLANs and overlay networks; load balancing and VPN technologies; network automation using Ansible.
  Hybrid and Multi Cloud Operations: Experience across on premise, private cloud and public cloud environments including AWS, Azure and Google Cloud; cloud native service integration and hybrid connectivity patterns.
  APIs, Integration and Scripting: Experience in building and consuming REST APIs; automation using Python, Bash or PowerShell; configuration expressed in JSON and YAML; experience with SDKs and provider plugins.
  Security, Compliance and Standards: Knowledge of Zero Trust principles; security hardening and vulnerability remediation; familiarity with NIST frameworks; CIS benchmarks; ISO 27001 and common regulatory controls relevant to identity and network management.
  Certifications and Domain Experience: Relevant certifications such as cloud provider certifications; network or security certifications such as CCNP or CISSP are desirable; track record delivering enterprise scale identity, network and infrastructure automation projects.

ABOUT BUSINESS UNIT:

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS:

For additional information about location requirements, please discuss with the recruiter following submission of your application.
Job Title

• Customer Success Engineer
• Infrastructure Delivery Automation
  Job ID
  110944
  City / Township / Village
  DUBAI
  State / Province
  Dubai
  Country

United Arab Emirates:

Work arrangement
Onsite
Area of work
Sales
Employment type
Fixed Term (Fixed Term)
Position type
Professional
Travel required
Up to 40% or 2 days a week (home on weekends- based on project requirements)
Company
(0143) IBM Middle East FZ-LLC
Shift
General (daytime)
Is this role a commissionable/sales incentive based position?
Yes
Application Info
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