Accounts Receivable (AR) Analyst with German

Introduction
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
Your role and responsibilities
As a Process Delivery Specialist – Lead to Cash, you will support and manage end-to-end Lead to Cash operations, including customer onboarding, order management, billing, collections, cash application, dispute resolution, and Accounts Receivable activities. You will contribute to process improvement initiatives, ensure efficient service delivery, and support operational excellence while maintaining compliance with company policies and controls.
Your primary responsibilities will include:
Oversee daily Order-to-Cash (OTC) operations, ensuring adherence to deadlines, service levels, and internal controls.
Manage customer accounts through direct contact with customers via phone and email, providing professional support and ensuring timely issue resolution.
Support and supervise period-end Accounts Receivable activities, including subledger close, reconciliations, reporting, and other month-end processes.
Manage and drive the resolution of customer disputes, ensuring timely closure, effective stakeholder communication, and root cause analysis to prevent recurrence.
Execute and support activities related to billing, collections, cash application, account reconciliation, and customer account management.
Ensure compliance with company policies, audit requirements, SOX controls (where applicable), and established OTC procedures.
Collaborate closely with Record to Report (RTR), Procure to Pay (PTP), Customer Service, and Sales teams to optimize end-to-end order-to-cash processes and enhance customer experience.
Drive continuous improvement initiatives by identifying opportunities for process standardization, automation, and operational efficiency.
Monitor operational performance through KPIs and service level metrics, providing insights and recommendations for process improvements.
Support cash flow optimization and revenue realization by ensuring timely collections and accurate processing of customer transactions.
Build and maintain positive relationships with internal and external stakeholders while delivering high-quality customer service.
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
Lead to Cash Process Expertise: Experience working with end-to-end Lead to Cash processes, including billing, collections, cash application, dispute management, and Accounts Receivable activities, with a strong understanding of industry best practices.
Customer Account Management: Exposure to customer account management principles, including customer interactions, issue resolution, payment follow-up, and maintaining strong customer relationships to support effective cash collection and service delivery.
Accounts Receivable and Cash Application: Experience with Accounts Receivable processes, including account reconciliation, cash application, collections, and reporting, with the ability to identify improvement opportunities and implement efficient solutions.
Business Operations and Compliance: Experience working with business operations, process management, and compliance principles, with the ability to apply this knowledge to ensure adherence to company policies, audit requirements, SOX controls, and industry standards.
Industry-Specific Expertise: Exposure to industry-specific trends, challenges, and best practices within Order-to-Cash operations, with the ability to leverage this knowledge to drive process improvements, enhance customer experience, and optimize cash flow performance.
Fluent German and English language skills are required
Preferred technical and professional experience
Industry-Specific Best Practices: Exposure to industry-specific trends, challenges, and best practices, with the ability to leverage this knowledge to drive process improvements and efficiency gains.
Advanced Contract Management: Experience working with contract management principles, including contract negotiation, administration, and compliance, with the ability to apply this knowledge to optimize client operations.
Cutting-Edge Technology: Exposure to cutting-edge technologies and innovative solutions that can be applied to the procure to pay process, with the ability to design and deploy solutions that meet clients' tactical and strategic requirements.

ABOUT BUSINESS UNIT:

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS:

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.
Job Title
Accounts Receivable (AR) Analyst with German
Job ID
124580
City / Township / Village
Krakow
State / Province
Lesser Poland
Country
Poland
Work arrangement
Hybrid
Area of work
Enterprise Operations
Employment type
Regular
Position type
Professional
Travel required
No Travel
Company
(0855) IBM BTO Business Consulting Services Sp.z.o.o.
Shift
General (daytime)
Is this role a commissionable/sales incentive based position?
No
Application Info
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