Nonconforming Material (NCM) Coordinator

Introduction
At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You’ll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.
Your role and responsibilities
This role is responsible for the physical and logistical management of non-conforming materials within the QUAX space. The position supports Engineering and Manufacturing by executing material dispositions and ensuring accurate tracking, handling, and movement of parts across various workflows (supplier return/rework, failure analysis, manufacturing support, return to stock, etc).
This is a hands-on, on-site role that requires strong attention to detail, organization, and a quality-focused mindset to ensure materials are handled correctly and efficiently.

Key Responsibilities:

Manage day-to-day incoming and outgoing non-conforming material inventory within the QUAX area
Physically receive, sort, store, and stage materials including power, mechanical, thermal, and OEM cable components
Partner with engineering to execute disposition actions, including:
Return to supplier (RTS)
Rework processing
Routing to development or manufacturing for failure analysis (FA)
Returning approved materials back to stock or production
Ensure accurate system transactions and traceability in SAP, MFS, or similar systems (identify, log, and flag parts appropriately)
Maintain clear organization of material locations and status across the QUAX space
Support audits by ensuring materials are properly labeled, tracked, and compliant with quality processes
Identify and escalate any discrepancies, delays, or process gaps once all possibilities have been exhausted
Coordinate with cross-functional teams (quality, manufacturing, engineering) to ensure smooth material flow
Follow all safety protocols, including proper lifting techniques
Required education
None
Preferred education
Associate's Degree/College Diploma
Required technical and professional expertise
Ability to perform physical work, including lifting and moving materials (with proper training and safety support such as lift-assist tools and team lifts)
Strong attention to detail and process discipline
Good organizational skills to manage inventory and material flow
Ability to navigate systems (SAP, MFS, or similar) to track and document parts accurately
Clear communication skills and ability to collaborate across teams
Self-motivated and able to work independently while managing daily priorities
Comfortable working hands-on, on-site in a shop floor / lab environment
Quality-oriented mindset with understanding of traceability and compliance requirements OR strong willingness to learn
Reliable and consistent work ethic
Strong problem-solving mindset and ability to identify improvement opportunities
Preferred technical and professional experience
Prior experience in quality, manufacturing, or supply chain/logistics
Familiarity with non-conforming material processes or disposition workflows
Experience supporting or working with Procurement Quality Engineers (PQEs)
Knowledge of failure analysis processes
Experience using SAP, MFS, or inventory/material tracking systems
Demonstrated project coordination or task management skills
Background working with electrical/mechanical components or similar hardware

ABOUT BUSINESS UNIT:

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS:

IBM offers a competitive benefits program which may include medical & prescription drug coverage, dental, vision, mental health & well being, 8 paid holidays, minimum 56 hours paid sick time, 80 hours paid vacation, life insurance, 401(k), financial counseling, and the IBM Employee Stock Purchase Plan. IBM offers paid family medical leave and disability benefits to eligible employees where required by applicable law.
This position was posted on the date cited in the key job details section and is anticipated to remain posted for 15 days from this date or less if not needed to fill the role
We consider qualified applicants with criminal histories, consistent with applicable law.
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.
Job Title
Nonconforming Material (NCM) Coordinator
Date posted
09-Jul-2026
Job ID
122837
City / Township / Village
POUGHKEEPSIE
State / Province
New York
Country
United States
Work arrangement
Onsite
Area of work
Enterprise Operations
Employment type

• Supplemental 2 (Fixed Term
• Long)
  Contract type
• Fixed Term
• Long Term

Projected Minimum Salary per year:

50,000.00

Projected Maximum Salary per year:

95,000.00
Position type
Professional
Travel required
No Travel
Company
(0147) International Business Machines Corporation
Shift
General (daytime)
Is this role a commissionable/sales incentive based position?
No
Application Info
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