Senior Business Analyst - Financial Services

Introduction
At IBM Consulting UK Future Now, you’ll build a career at the forefront of hybrid cloud and AI, working with leading clients across the public and private sectors.
You’ll collaborate with top industry professionals, gain hands on experience with cutting edge technologies, and deliver solutions that create real business impact. From day one, you’ll work on meaningful, high profile programmes that stretch your skills and accelerate your growth.
We invest heavily in you—supporting continuous learning, in demand skills development, and long term career progression. You’ll thrive in a flexible, inclusive environment that values curiosity, encourages reinvention, and recognises what makes you unique.
We offer:
Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group pension plan through salary sacrifice.
In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
Your role and responsibilities
We are seeking a Technical Business Analyst to work within IBM, supporting our financial services and banking clients. The successful candidate will bridge business needs with technology solutions that improve operational efficiency, ensure regulatory compliance, and enhance customer experience. This role requires strong knowledge of banking systems, data integration, and regulatory frameworks. You will work closely with business, technology, and compliance teams to gather requirements, define technical specifications, and support solution delivery across core banking, digital channels, and related platforms.

• Key Responsibilities
• Analyse business and regulatory requirements and translate them into detailed technical specifications for banking systems and integrations.
• Collaborate with stakeholders across retail, commercial, and digital banking functions to understand business processes, data flows, and system interactions.
• Provide subject matter expertise across banking domains such as payments, cards, lending, core banking, regulatory compliance (including PSD2, AML/KYC), and digital banking journeys.
• Work with IBM product and technology teams to ensure solutions align with industry best practices and regulatory obligations.
• Support impact assessments for regulatory changes, new product deployments, and system enhancements.
• Perform gap analyses between current and target states for banking systems or processes.
• Partner with architects and development teams to define solution approaches and technical requirements.
• Support the creation of data models, system mappings, and integration specifications.
• Review technical designs to ensure they align with business goals and regulatory expectations.
• Use SQL or advanced data analysis techniques to validate requirements, analyse data issues, and support testing (preferred for IBM banking projects).
• Support testing and validation activities to ensure solutions meet business needs, regulatory expectations.
• Use SQL or advanced data analysis techniques to validate requirements, analyse data issues, and support testing (preferred for IBM banking projects).
• Support testing and validation activities to ensure solutions meet business needs, regulatory standards, and data integrity requirements.
• Facilitate workshops and meetings with business users, architects, and developers to capture requirements and review proposed solutions.
  Required education
  None
  Preferred education
  Bachelor's Degree
  Required technical and professional expertise
  Experience as a Business Analyst or Technical Business Analyst in banking or financial services.
  Strong understanding of banking processes, digital channels, and data integration concepts.
  Knowledge of banking products and processes including account management, payments, lending, and treasury operations.
  Experience with regulatory and compliance requirements impacting banking technology (AML, KYC, PCI-DSS, SOX, data privacy regulations).
  Hands-on experience with Agile delivery, JIRA, Confluence, and process modelling tools (Visio, BPMN, Lucidchart).
  Strong analytical and problem‑solving skills with high attention to detail; SQL or data analysis experience preferred.
  Excellent communication, stakeholder engagement, and documentation capabilities.
  This role is subject to pre-employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). An additional range of Personal Security Controls referred to as National Security Vetting (NVS) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV).
• Preferred technical and professional experience
• Experience using business analysis and documentation tools commonly applied in financial services projects (such as Lucidchart, Visio, and JIRA).
• Strong familiarity with Agile methodologies and the Scrum framework, particularly within financial services delivery environments.
• Solid understanding of the software development life cycle (SDLC) as it applies to banking and financial technology solutions.
• Experience in data analysis and reporting, with the ability to interpret and validate data relevant to financial services processes.
• A strong commitment to continuous learning and professional development, especially in evolving financial services technologies, regulations, and delivery practices.
  Desirable Certifications:
  Certified Business Analysis Professional (CBAP) – IIBA
  Certification of Competency in Business Analysis (CCBA) – IIBA
  Entry Certificate in Business Analysis (ECBA) – IIBA
  Professional in Business Analysis (PMI-PBA) – PMI
  Agile Business Analyst (AgileBA)
  Scrum Master or Product Owner certifications (CSM, PSM, CSPO, PSPO)
  TOGAF Foundation (beneficial for architecture‑aligned roles)
  ITIL Foundation (helpful for service‑oriented financial environments)

ABOUT BUSINESS UNIT:

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS:

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.
Job Title

• Senior Business Analyst
• Financial Services
  Job ID
  112704
  City / Township / Village
  London, Manchester
  State / Province
  London, City of, Manchester
  Country
  United Kingdom
  Work arrangement
  Hybrid
  Area of work

Data & Analytics:

Employment type
Regular
Position type
Professional
Travel required
Up to 80% or 4 days a week (home on weekends - based on project requirements)
Company
(1387) IBM Service Centre UK Limited
Shift
General (daytime)
Is this role a commissionable/sales incentive based position?
No
Application Info
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