HR Offboarding Professional Japanese Language Specialist

Manage end-to-end offboarding transactions for Japan and APJ employees in Success Factors, covering resignations, retirements, contract endings, and involuntary separations

Serve as the Japanese-language interface for employees, HRBPs, and line managers throughout the exit lifecycle — handling queries via case management tools in both Japanese and English

Coordinate with Payroll, Benefits, IT, Facilities, and Legal teams to ensure exit checklists are completed within SLA windows (asset recovery, access revocation, badge deactivation, FFS processing)

Validate data accuracy on all separation records before and after transactions; proactively identify and escalate anomalies or exceptions

Manage Japan-specific compliance requirements including documentation standards, statutory notice periods, and any region-specific FFS components (e.g. retirement allowance, health insurance continuation)

Support the APJ team during peak volumes and provide Japanese-language review of offboarding communications, letters, and process documents

Contribute to SLA reporting, NPS/CSAT tracking, and continuous improvement initiatives within the Global Offboarding function