Business Strategy Consultant - Customer & Commerce Transformation, Center of Competence (CoC)

As a Business Transformation Consultant for Sales & Commerce, you will lead strategic initiatives that redefine how organizations engage customers, drive revenue, and optimize commercial operations in the digital age. You will partner with business and technology leaders to design and implement transformative strategies that align sales, marketing, and commerce functions with evolving customer expectations, emerging technologies, and competitive market dynamics.

Your primary responsibilities will include:

• Drive Transformation Initiatives: Lead strategic initiatives that drive business growth, improve customer engagement, and optimize commercial operations, leveraging expertise in digital commerce, business acumen, and change management.

• Conduct Maturity Assessments: Assess current-state processes, identify growth opportunities, and architect future-state operating models that integrate digital sales channels, omnichannel commerce, and customer-centric engagement strategies.

• Define Transformation Roadmaps: Develop and implement transformation roadmaps that enable the adoption of modern platforms, such as CRM, CPQ, e Commerce, OMS, and customer data platforms (CDPs).

• Facilitate Cross-Functional Alignment: Collaborate with stakeholders to facilitate cross-functional alignment, stakeholder engagement, and agile delivery of transformation initiatives.

• Enable Solution Adoption: Enable the adoption of transformative strategies and solutions, ensuring successful integration and ROI realization.