Associate ServiceNow Application Developer (September 2026 - Calgary)

Introduction
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
In this role, you'll work in one of our IBM Consulting Future Now Centers, where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
Your role and responsibilities
As an Associate Service Now Developer, you will support the design, development, implementation, and maintenance of solutions on the Service Now platform. Working alongside experienced team members and clients, you will help translate business requirements into technical solutions, support integrations, and contribute to the delivery of scalable and maintainable applications. This is an entry-level opportunity for recent graduates who bring strong technical fundamentals, curiosity, and a willingness to learn enterprise platforms in a team-based environment.
Your primary responsibilities will include:
Support Service Now Solution Development: Assist in designing, developing, configuring, and implementing solutions on the Service Now platform to support business and operational needs.
Collaborate on Requirements and Solution Design: Work with clients and internal teams to understand business requirements and help translate them into technical designs and platform configurations.
Contribute to Integrations: Support the development and maintenance of integrations with third-party systems using APIs, web services, and standard integration methods.
Develop and Configure Platform Functionality: Write and maintain scripts and queries, including JavaScript and SQL, to extend and support Service Now functionality.
Support Testing and Troubleshooting: Assist with system testing, troubleshooting, debugging, and deployment activities to help ensure reliable and smooth solution delivery.
Contribute to Reusable Components and Best Practices: Help create reusable components, documentation, and development best practices to improve consistency and efficiency across solutions.
Stay Current with Platform Enhancements: Build knowledge of Service Now product releases, features, and enhancements, and help assess how they may benefit clients.
Required education
Bachelor's Degree
Required technical and professional expertise
Graduated in the last 24 months (MBA not accepted)
Agentic and Generative AI: Experience using Generative AI and agentic AI tools to support software development, documentation, workflow automation, and knowledge retrieval. Ability to apply these tools responsibly with appropriate attention to accuracy, validation of outputs, data privacy, security, and human oversight.
Programming and Scripting Fundamentals: Knowledge of software development fundamentals and experience with JavaScript, SQL, or similar programming/scripting languages through coursework, internships, projects, or early professional experience.
Application Development Fundamentals: Understanding of core software development concepts such as object-oriented programming, debugging, testing, version control, and basic software design principles.
Web and Integration Fundamentals: Familiarity with APIs, web services, REST/SOAP, JSON, and XML, and an understanding of how enterprise systems exchange data.
Platform and Workflow Interest: Interest in learning and supporting Service Now platform development, configuration, workflows, forms, and automation. Prior Service Now experience is helpful but not required.
Problem-Solving and Analytical Skills: Demonstrated ability to analyze technical problems, troubleshoot issues, and contribute to practical solutions in a structured team environment.
Testing and Support Mindset: Understanding of testing, defect resolution, root cause analysis, and production support fundamentals with a focus on reliability and maintainability.
Communication and Collaboration: Ability to communicate clearly, document technical work effectively, and collaborate with developers, analysts, and business stakeholders.
Learning Agility: Curiosity and willingness to learn enterprise platforms, development tools, and business processes quickly in a fast-paced environment.
Preferred technical and professional experience
Exposure to Service Now through coursework, certifications, internships, lab work, or academic projects.
Familiarity with IT Service Management (ITSM) concepts such as incident, problem, change, request, or asset management.
Experience with JavaScript, SQL, HTML, CSS, or related web technologies.
Exposure to workflow automation, low-code/no-code platforms, or enterprise application configuration.
Familiarity with Agile development practices, software development lifecycle concepts, or DevOps-related ways of working.
Understanding of cloud platforms or SaaS application concepts.

ABOUT BUSINESS UNIT:

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS:

Must have the ability to work in Canada without sponsorship.
This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.
The salary range for the position is based on a full-time schedule. Your ultimate salary within this range may vary depending on your job-related skills and experience for this position.
Job Title
Associate Service Now Application Developer (September 2026 - Calgary)
Job ID
124543
City / Township / Village
Calgary
State / Province
Alberta
Country
Canada
Work arrangement
Hybrid
Area of work

Infrastructure & Technology:

Employment type
Regular
Contract type
Regular

Projected Minimum Salary per year:

70,000.00

Projected Maximum Salary per year:

70,000.00
Position type
Entry Level
Travel required
Up to 20% or 1 day a week
Company
(0026) IBM Canada Limited

• IBM Canada Limitee
  Shift
  General (daytime)
  Is this role a commissionable/sales incentive based position?
  No
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