Cisco Customer Success Manager

Introduction
At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You’ll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.
Your role and responsibilities
As a Customer Success Manager, you will work with clients to drive adoption and expansion of IBM products to accelerate client value. You will partner with clients to identify expansion opportunities and ensure a seamless experience during the renewals process. Your primary responsibilities will include:

• Drive Client Adoption: Partner with clients to activate entitlements, conduct use-case workshops, and establish measurable business outcomes to drive customer value.
• Develop Success Plans: Collaborate with client sponsors and stakeholders to develop a success plan that describes deployment roadmap(s), milestones, and outcomes.
• Identify Expansion Opportunities: Work with clients to identify opportunities for expansion within and across the product or service they are using.
• Ensure Seamless Renewals: Partner with Subscription & Annuity Reps to ensure the client has a seamless experience during the renewals process.
• Understand Client Challenges: Deeply understand clients' main challenges and become a trusted guide for their modernization and adoption of IBM's technology portfolio.
  Required education
  Bachelor's Degree
  Preferred education
  Bachelor's Degree
• Required technical and professional expertise
• Mandatory to have Cisco Customer Success Manager certification.
• Exposure to Technical Product Support: Experience working with technical products, understanding client needs, and providing solutions to drive adoption and expansion.
• Client-Facing Experience: Exposure to working directly with clients, identifying their challenges, and developing plans to address their needs.
• Understanding of Business Outcomes: Experience working with clients to establish measurable business outcomes and developing success plans to achieve those outcomes.
• Familiarity with Renewals Process: Exposure to the renewals process, ensuring seamless client experience, and partnering with internal stakeholders.
• Technical Portfolio Knowledge: Experience working with a technology portfolio, understanding client use cases, and identifying opportunities for expansion.
• Preferred technical and professional experience
• Technical Product Knowledge: Exposure to working with technical products, understanding client needs, and providing solutions to drive adoption and expansion.
• Client Relationship Building: Experience working directly with clients, identifying their challenges, and developing plans to address their needs.
• Business Outcome Development: Exposure to working with clients to establish measurable business outcomes and developing success plans to achieve those outcomes.

ABOUT BUSINESS UNIT:

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS:

All our positions are eligible for people with disabilities PwD or rehabilitated.

Important Notice to Candidates:

IBM does not charge any fees or request any kind of payment from candidates to participate in its recruitment processes. This includes, but is not limited to, application fees, costs for sending documents, or any payment related to the application or interviews. If you receive any request for payment in the name of IBM, we strongly recommend that you do not proceed and report it immediately through the company’s official channels.
Job Title

Cisco Customer Success Manager:

Job ID
120276
City / Township / Village
SÃO PAULO
State / Province
São Paulo
Country
Brazil
Work arrangement
Onsite
Area of work

Infrastructure & Technology:

Employment type
Regular
Contract type
Regular
Position type
Professional
Travel required
Some travel may be required based on business demand
Company
(0022) IBM Brasil-Industria, Maquinas e Servicos Limitada
Shift
General (daytime)
Is this role a commissionable/sales incentive based position?
No
Application Info
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