Innovation Studio Engagement Leader

Introduction
At IBM, we believe technology shapes the world. We’re a catalyst for that innovation. We’re driving change that improves businesses, society, and the human experience. Our Marketing, Communications & Corporate Social Responsibility (MCC) team tells this story. We shape IBM’s brand, capture attention in the market, and share our perspective with clients, partners, the media, and fellow IBMers. On our team, you’ll work with bright, collaborative minds who bring passion and creativity to everything they do. You’ll be part of a culture built on openness, trust, and teamwork. Where your ideas matter and your growth is supported. Join us, and help bring innovation to life.
Your role and responsibilities
IBM Innovation Studio Professionalとして、虎ノ門のIBM Innovation Studioでのお客様体験を考え、製品やソリューションの紹介ツアー、ワークショップのリードまで、エンドツーエンドでクライアントエンゲージメントを担当・管理していただきます。全体的なクライアント体験を円滑に提供するため、他のエンゲージメントチームメンバーと密接に連携して業務を進めます。
主な職務内容は以下のとおりです。

• クライアントエンゲージメントの管理
  予約管理、コンテンツ制作、ワークショップの主導など、エンドツーエンドでクライアントエンゲージメントを統括し、シームレスな顧客体験を提供します。
• ソリューションツアーの実施
  デモンストレーションやプレゼンテーションコンテンツ・資料を利用し、高度なファシリテーション力とお客様対応のスキルを用いて、クライアント向けにソリューションの紹介やツアーを行います。
• 分析および成果創出の推進
  分析力およびデータドリブンな思考を用いて成果を創出します。状況認識力に優れ、フォローアップにおいては高い緊急性を持って行動します。
  ビジネス開発のスキルを活かし、ビジネスチャンスを特定し成長を推進します。
  私たちは、個々の柔軟性と活気あるオフィス環境を両立させています。本ポジションは、おおよそ週3日のオフィス出社と2日のリモートワークを組み合わせたハイブリッド勤務形態となります。

As an IBM Innovation Studio Professional: Client & Partner Engagement, you will own and manage end-to-end client engagements, from building the team to overseeing content creation to leading workshops. You will work closely with other engagement team members to ensure seamless delivery of the overall client experience.
Your primary responsibilities will include:

• Manage Client Engagements: Oversee end-to-end client engagements, including building the team, content creation, and leading workshops to deliver a seamless client experience.
• Collaborate with Team Members: Work closely with other engagement team members to ensure effective delivery of the overall client experience, utilizing strong collaboration and consulting skills.
• Develop and Deliver Presentations: Create and deliver presentations to clients, leveraging exceptional presentation development and delivery skills, along with outstanding facilitation and active listening skills.
• Analyze and Drive Results: Utilize analytical and data-driven skills to drive results, possessing a high degree of situational and emotional awareness, with a sense of urgency in terms of follow-up.
• Foster Business Development: Apply consultative selling and business development skills to identify opportunities and drive growth.
  Required education
  None
  Preferred education
  Bachelor's Degree
• Required technical and professional expertise
• クライアントエンゲージメント管理の経験
  チームの編成、コンテンツ制作、ワークショップのリードなど、クライアントエンゲージメントをエンドツーエンドで推進し、質の高いクライアント体験を提供した経験。
• プレゼンテーションの企画・実行力
  クライアント向けのプレゼンテーション資料、デモンストレーション、ソリューション紹介などを活用し、わかりやすく説得力のある説明を行った経験。優れたファシリテーション力およびアクティブリスニングスキルを有すること。
• データ分析およびインサイト創出の経験
  データ分析を通じて成果創出に貢献した経験。状況を的確に把握し、フォローアップにおいてもスピード感を持って対応できること。
• ビジネスディベロップメントの基礎知識
  コンサルティングやビジネス開発領域に興味があり、顧客やビジネスの成長に貢献したいという意欲のある方。実務経験は不問、学びながらスキルを身につけたい方を歓迎します。

·       Exposure to Client Engagement Management: Proven ability to oversee end-to-end client engagements, including team building, content creation, and workshop leadership to deliver a seamless client experience.
·       Experience with Collaboration Tools: Skilled in working closely with cross-functional teams to ensure effective delivery of client experiences, utilizing strong collaboration and consulting skills.
·       Presentation Development and Delivery: Experienced in creating and delivering presentations to clients, leveraging exceptional presentation development and delivery skills, along with outstanding facilitation and active listening skills.
·       Data Analysis and Insights: Exposure to analyzing data to drive results, possessing a high degree of situational and emotional awareness, with a sense of urgency in terms of follow-up.
·       Business Development Fundamentals: Familiarity with consultative selling and business development principles to identify opportunities and drive growth.
Preferred technical and professional experience
・IBM製品やソリューション、テクノロジーのトレンドなどについての知識
・さまざまな業界/部門/役職のクライアントのニーズに関しての知識

·       • Broad Knowledge of IBM Products: Exposure to a wide range of IBM products and solutions, with an understanding of current technology trends and co-creation processes.

• Understanding of Diverse Client Needs: Familiarity with diverse client needs, possessing a high degree of situational and emotional awareness, with sensitivity to diversity and cultural differences.
  YOUR LIFE @ IBM
  In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
  Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
  Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
  Are you ready to be an IBMer?
  ABOUT IBM
  IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
  Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
  At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
  IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS:

For additional information about location requirements, please discuss with the recruiter following submission of your application.
Job Title

Innovation Studio Engagement Leader:

Job ID
112349
City / Township / Village
Tokyo
State / Province
Tokyo
Country
Japan
Work arrangement
Onsite
Area of work
Enterprise Operations
Employment type
Regular
Position type
Professional
Travel required
Some travel may be required based on business demand
Company
(7600) IBM Japan, Ltd.
Shift
General (daytime)
Is this role a commissionable/sales incentive based position?
No
Application Info
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