Client Service Manager - with Japanese and English

Introduction
At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You’ll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.
Your role and responsibilities
As a Client Service Manager, you will provide clients with total account system support, establishing, maintaining, and improving the client relationship regarding all aspects of the contracted services. You will act as the single interface with the client for the readiness and execution of the operations necessary to run the contract. Your primary responsibilities will include:

• Maintain Client Relationship: Establish, maintain, and improve the client relationship, clearly understanding the client's business target, strategy, requirements, and how the contracted service supports these client objectives.
• Supervise Service Delivery: Oversee the implementation and delivery of the contracted services, ensuring the management of agreed service levels applicable to the technical support teams.
• Develop Action Plans: Create and implement action plans to improve service quality delivered to the client, ensuring client satisfaction and contractual conformity.
• Coordinate Resources: Collaborate with Client and IBM resources to ensure efficient service delivery, supporting the Delivery Project Executive in identifying growth opportunities and contract profitability.
• Implement Project Management Methodologies: Apply project management methodologies to ensure effective service delivery, staying up-to-date with emerging technologies and technical solutions pertaining to client needs.
  Working hours are on 24/7 scheduled basis
  Required education
  Associate's Degree/College Diploma
  Required technical and professional expertise
  Fluent in Japanese (written and spoken) and English
  Excellent presentation and communication skills
  Previous experience in a direct client facing role, understanding of client management
  Excellent understanding of IT environment, technical skills
  Excellent organizational and time management skills
  Self-driven to achieve success and focus on client and team goals
  Understanding and experience in service delivery and account management
  Preferred technical and professional experience
  Technical skills such as AI and coding would be considered as strong advantage;
  Experience in dealing with customer escalations;
  Problem solving, analytical thinking;
  Positive approach to change and ability to promote new ideas/innovation;
  Highly motivated and looking for challenges;
  3 years or more of experience in a client facing role;
  Capable of learning new skills and retaining knowledge;
  Detail oriented and responsible;

ABOUT BUSINESS UNIT:

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS:

For additional information about location requirements, please discuss with the recruiter following submission of your application.
Job Title

Client Service Manager - with Japanese and English:

Job ID
121160
City / Township / Village
Sofia
State / Province
Sofia
Country
Bulgaria
Work arrangement
Hybrid
Area of work
Project Management
Employment type
Regular
Position type
Professional
Travel required
Up to 20% or 1 day a week
Company
(2175) IBM Bulgaria Ltd
Shift
General (daytime)
Is this role a commissionable/sales incentive based position?
No
Application Info
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