Customer Success Engineer - Data

Introduction
At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you’ll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You’ll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that’s passionate about driving innovation and making a difference.
Your role and responsibilities
As a Customer Success Engineer, you will design viable client solutions by leveraging current product capabilities and remove technical inhibitors to sales opportunities. You will work with clients to drive adoption and expansion of IBM products to accelerate client value.
Your primary responsibilities will include:

• Design Client Solutions: Design viable client solutions by leveraging current product capabilities, removing technical inhibitors to sales opportunities, and creating technical proof points through technical accelerators such as demonstrations, POTs, POCs, Workshops, Solution Design, and MVPs.
• Drive Customer Value: Drive customer value by activating entitlements, finding sponsors, conducting use-case workshops, and establishing measurable business outcomes with client sponsors and stakeholders.
• Develop Success Plans: Develop a success plan that describes deployment roadmap(s), milestones, and outcomes with client sponsors and stakeholders, and deeply understand clients' main challenges to become a trusted guide for their modernization and adoption of IBM's technology portfolio.
• Deliver Technical Proof Points: Create and deliver technical proof points through technical accelerators to demonstrate the value of IBM products and solutions.
• Collaborate with Clients: Work closely with clients to understand their needs, provide technical expertise, and drive adoption and expansion of IBM products.
  Required education
  Bachelor's Degree
  Preferred education
  Bachelor's Degree
  Required technical and professional expertise
  Technical Solution Design: Experience with designing viable client solutions by leveraging current product capabilities, including creating technical proof points through technical accelerators such as demonstrations, POTs, POCs, Workshops, Solution Design, and MVPs.
  Product Capability Expertise: Experience in leveraging current product capabilities to remove technical inhibitors to sales opportunities and drive adoption and expansion of products.
  Technical Accelerator Development: Experience with creating and delivering technical proof points through technical accelerators to demonstrate the value of products and solutions.
  Client Solution Deployment: Experience in developing deployment roadmaps, milestones, and outcomes with client sponsors and stakeholders to drive customer value.
  Technical Portfolio Understanding: Experience with understanding clients' main challenges and becoming a trusted guide for their modernization and adoption of technology portfolios.
  Preferred technical and professional experience
  Serve as the technical authority for IBM’s Data Integration and Data Intelligence portfolio—including Data Stage, Kafka-based streaming (Confluent), data replication, data quality, governance, and metadata—designing architectures that solve complex hybrid and multi‑cloud data challenges.
  Partner with sellers and client success teams to lead technical discovery, solution design, and value mapping, translating business outcomes into scalable data integration and streaming architectures using IBM technologies.
  Act as the technical bridge from sale to success, ensuring solution designs transition cleanly into implementation, adoption, and long‑term value realization.
  Design and deliver technical enablement for clients through demonstrations, POCs, hands‑on workshops, and architecture reviews, showcasing real‑world use cases such as data modernization, cloud migration, real‑time analytics, and AI‑ready data pipelines.
  Apply deep experience with data integration patterns—including batch and streaming ingestion, CDC, event‑driven architectures, data virtualization, and data mesh—across platforms such as Kafka/Confluent, relational databases, cloud object storage, and modern analytics stacks.
  Influence product adoption and roadmap alignment by bringing field feedback to IBM product teams, contributing to best practices, reference architectures, and accelerators that improve client outcomes across the Data & AI portfolio.
• Product Acceleration Knowledge: Exposure to designing and delivering technical accelerators, such as demonstrations, POTs, POCs, Workshops, Solution Design, and MVPs, to demonstrate the value of products to clients.
• Technical Solution Optimization: Experience working with clients to optimize technical solutions, including activating entitlements, conducting use-case workshops, and establishing measurable business outcomes.
• Technology Portfolio Familiarity: Exposure to working with a technology portfolio, including understanding client challenges and identifying opportunities for modernization and adoption.

ABOUT BUSINESS UNIT:

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS:

For additional information about location requirements, please discuss with the recruiter following submission of your application.
Job Title

• Customer Success Engineer
• Data
  Job ID
  112275
  City / Township / Village
  PETALING JAYA
  State / Province
  Selangor
  Country
  Malaysia
  Work arrangement
  Onsite
  Area of work
  Sales
  Employment type
  Regular
  Position type
  Professional
  Travel required
  Some travel may be required based on business demand
  Company
  (0088) IBM Malaysia Sdn. Bhd.
  Shift
  General (daytime)
  Is this role a commissionable/sales incentive based position?
  Yes
  Application Info
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