Storage Defender Support Professional

Introduction
The IBM Storage Defender Support team delivers technical assistance for enterprise level environments using our data protection and cyber resiliency suite of products. This position involves working with IBM customers remotely to provide how-to assistance and diagnose product failures. Team members will engage with cross-functional teams in IBM and with OEM partners to drive problem resolution. Candidates must have knowledge of operating systems (AIX, Linux, Windows), SAN, network protocols, clouds, and storage devices.
Your role and responsibilities
Provide remote troubleshooting and analysis assistance for usage and configuration questions
Review diagnostic information to assist in isolation of a problem cause
Identify known defects and fixes to resolve problems
Develop best practice articles and support utilities to improve support quality and productivity
Respond to escalated customer calls, complaints, and queries
Flexible schedule to ensure 24x7 support operations and weekend on-call coverage model to meet Follow-the-Sun goals
Required education
Associate's Degree/College Diploma
Preferred education
Bachelor's Degree
Required technical and professional expertise
Excellent communication skills - both verbal and written
Experience with operating systems (AIX, Linux, Windows), SAN, network protocols, clouds and storage devices

In-depth experience with Cohesity Data Protect:

Preferred technical and professional experience
Experience with data protection applications (eg: Storage Protect, Cohesity, Commvault, Veritas, Rubrik, etc.)
Experience troubleshooting network, OS, or SaaS based application/software issues.
Working knowledge of programming languages (C++, Python, Go, Java, etc.)
Working knowledge of Kubernetes and Containerization technology.
Knowledge of database applications (SAP Hana, EPIC, SQL, etc)

Knowledge of Object Storage and Cloud Storage:

ABOUT BUSINESS UNIT:

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS:

For additional information about location requirements, please discuss with the recruiter following submission of your application.
Job Title

Storage Defender Support Professional:

Job ID
118290
City / Township / Village
Sofia
State / Province
Sofia
Country
Bulgaria
Work arrangement
Hybrid
Area of work

Infrastructure & Technology:

Employment type
Regular
Position type
Professional
Travel required
No Travel
Company
(2175) IBM Bulgaria Ltd
Shift
General (daytime)
Is this role a commissionable/sales incentive based position?
No
Application Info
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