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Hyperconnect
Hyperconnect

Global Escalations Coordinator, Member Experience (Singapore)

RoleOperations
LevelMid Level
LocationSingapore
WorkOn-site
TypeFull-time
Posted2 weeks ago
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About the role

Global Escalation Team:

Tinder brings people together. with tens of millions of users and a presence in every country on earth, our reach is expansive and rapidly growing. Your work here can change the world.

Our Global Escalations team, within the Member Experience org, is dedicated to supporting and protecting our user base. We are looking for a Global Escalations Coordinator to help us handle member escalations spanning trust & safety and support policy.

Our Global Escalations team investigates safety issues, abuse, bugs & app functionality issues on the platform, along with enforcing Match Group's Community Guidelines and Terms of Service.

Benefits and perks

Learning Budget

Wellness Programs

Remote Work

Performance Bonus

Free Meals

Healthcare

Retirement Plan

Paid Time Off

Required skills

Escalation management

Trust & Safety

Case investigation

Customer support

Policy analysis

Communication

About Hyperconnect

Singapore

Headquarters