Sr. Manager, Customer Experience

Match Group Shared Care and Moderation Services provides operational support for brands such as Tinder, Match.com, Meetic, Ok Cupid, Plenty of Fish, BLK, and many more. The department includes moderation and customer service operations, strategic support through teams like policy, knowledge management, customer experience, analytics, and delivers on key Trust and Safety and Customer Care KPIs. This department moves fast to build sustainable solutions that can support the growing business.
We are looking for a customer experience expert to drive strategy on how to deliver best in class customer services. You will be the chief architect of the customer journey from the moment a user seeks help to the moment their problem is solved (and beyond).
You will have a strong background in customer support, voice of customer, content crafting, and knowledge management. This role will be responsible for setting and delivering the standards of customer experience throughout the operations organization. If you have a customer first focus, excellent customer communication skills, strong strategic thinking, and the ability to create lasting change we want to hear from you.