Become a part of our caring community

The Field Service Coordinator (Care Coach 1) assesses and evaluates member's needs and requirements. This is done to achieve and/or maintain optimal wellness state. The coordinator guides members/families toward resources appropriate for the care and wellbeing of members, and facilitates interaction with these resources. The Service Coordinator work assignments are often straightforward and of moderate complexity.

The Service Coordinator (Care Coach 1) role involves meeting members in their location. This meeting is an opportunity to spend quality time assessing their needs and barriers. Afterwards, the role connects our members with quality services to promote their ultimate well-being and drive health outcomes. Responsibilities include:

• Administer ongoing long-term services and support (LTSS) related assessments through person-centered thinking approaches
• Contacts members both telephonically and/or in-person to establish goals and priorities. The contacts also evaluate resources, develop a plan of care, and identify LTSS providers and community partnerships. These partnerships provide a combination of services and supports that best meet the needs and goals of the member and caregiver through person-centered thinking approaches.
• Development and modification of Service Plan and involve applicable members of the care team in care planning (Informal caregiver coach, PCP)
• Support members through navigation of their LTSS and related environmental and social needs Use available information on member to prevent the need for administration of duplicative assessments.
• Focus on supporting members and caregivers in accessing long-term services and support, social, housing, educational and other services, regardless of funding sources to meet their needs.
• Build trust and promote independence through a collaborative relationship with the Care Coordinator, member and caregiver.
• Identify transition opportunities and work with transition coordinators to support member choice.
• Coordinate with Care Coordinator on referrals for non-capitated services and capturing all services the member is receiving (regardless of payer), including their natural supports.
• Coordinate and consult with Humana-contracted providers regarding delivery of LTSS services
• Participate in interdisciplinary Care team meetings (ICT)
• Connect and refer members to community resources and third-party payers
• Assist members in maintaining Medicaid eligibility
• Collaborate with Medical Director/Geriatrician/Care Coordinator as deemed necessary to ensure cohesive, holistic service delivery positive member outcomes.

Use your skills to make an impact Required Qualifications

Service Coordinators (Care Coach 1) shall meet one of the following qualifications:

• Individual employed as a care manager by an AAA since June 30, 2018; OR
• Registered nurse, a licensed practical nurse, or an associate's degree in nursing with at least one (1) year of experience serving the program population; OR
• Bachelor's degree in Social Work, Psychology, Counseling, Gerontology, Nursing or Health & Human Services with at least (2) years of experience; OR
• A bachelor's degree in any field is required. It must be accompanied by a minimum of two years of full-time, direct service experience with older adults or persons with disabilities. This experience includes assessment, care plan development, and monitoring. OR
• Master's degree in Social Work, Psychology, Counseling, Gerontology, Nursing or Health & Human Services with at least (2) years of experience; OR
• An associate's degree in any field is required. Additionally, a minimum of four years of full-time, direct service experience with older adults or persons with disabilities is necessary. This experience should include assessment, care plan development, and monitoring.
• Must Reside in the Columbus IN or surrounding counties

Must meet all following requirements:

• Prior experiences in health care or case management
• Ability to use a variety of electronic information applications/software programs including electronic medical records.

Preferred Qualifications

• Bilingual (English/Spanish)
• Bilingual (English/Burmese)
• Prior nursing home diversion or long-term care case management experience
• Prior experience with Medicare & Medicaid recipients
• Experience with electronic case note documentation and documenting in multiple computer applications.
• Experience working with geriatric population.
• Experience with health promotion, coaching and wellness.
• Knowledge of community health and social service agencies and additional community resources

Additional Information: Workstyle:

Field Position, Must Reside in Indiana (member facing position)

Location:

You will face visits across Indiana.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$53,700 - $72,600 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our Center Well healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at Center Well.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.