Become a part of our caring community

The Telephonic Call Center Specialist / Care Coach 1 assesses and evaluates member's needs and requirements. We do this to achieve and maintain a wellness state. The specialist guides members/families toward resources and facilitates interaction with them. These resources are appropriate for the care and wellbeing of members. You will report to the Manager, Consumer Service Operations

As the Telephonic Call Center Specialist / Care Coach you will

• Inbound and Outbound calls from member, inquires or agents

• The dialer will call the member and connect them to the associate automatically

• Employ a variety of case management strategies, approaches and techniques to manage a member's case.

• Identify through a screening process for potential eligibility for state and federal benefits.

• Ensure member is progressing towards desired outcomes by continuously monitoring Member's case through use of assessment, data, and conversations with members, active planning and educating the member on potential resources.

Use your skills to make an impact Required Qualifications

• 1 or more years of Telephonic environment experience handling inbound and outbound calls

• Live in the Miami, FL area

• Microsoft Office Programs Word and Excel

• Current valid Driver's license

• Travel up to 25% or more at times to include home visits and events

• Hybrid Home / Office- working 1 to 5 days a week in the Miami office, based on business needs

• Monday-Friday 8:00 AM-5:00 p.m. EST, Overtime based on business needs and hours could include weekends/holidays.

• During the Medicare Annual Election Period, September to December, must be able to work Monday through Friday between the hours of 8am-7pm EST but also subject to Overtime based on business needs and hours could include weekends/holidays.

Preferred Qualifications

• Associate Degree

• Microsoft Office PowerPoint

• Call center experience.

• Healthcare knowledge or experience

• Experience in member services and a call center environment specifically but not limited to Medicare & Medicaid recipients

• Previous experience with electronic case note documentation and experienced with documenting in multiple computer applications/systems

• Knowledge of community health and social service agencies and additional community resources reviews

• Bilingual English/Spanish. Must be able to speak, read and write in both languages without limitations or assistance.

See Additional Information on testing:

Additional Information

• This is a hybrid office position and going into the Miami, FL office

• Monday-Friday 8:00 AM-5:00 p.m. EST, Overtime based on business needs and hours could include weekends/holidays.

• During the Medicare Annual Election Period, September to December, must be able to work Monday through Friday between the hours of 8am-7pm EST but also subject to Overtime based on business needs and hours could include weekends/holidays.

Work at Home Guidance

To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

• Satellite, cellular and microwave connection can be used only if approved by leadership

• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$53,700 - $72,600 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About Care Plus Health Plans: Care Plus Health Plans is a recognized leader in healthcare delivery that has been offering Medicare Advantage health plans in Florida over 23 years. Care Plus strives to help people with Medicare, or both Medicare and Medicaid, achieve their best possible health and wellness through plans with benefits and services they care about. As a wholly owned subsidiary of Humana, Care Plus currently serves Medicare beneficiaries throughout 21 Florida counties.

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our Center Well healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at Center Well.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.