Customer Journey | Intake Group

Do you get excited about building backend platforms that shape a customer’s very first experience with a product? Shaping the first impression for millions of customers? Are you motivated by complex systems, ambiguous problem spaces, and the challenge of turning that complexity into simple, scalable, customer-first solutions? If so, we’d love to talk.

We’re looking for a Staff Technical Lead to help lead the Intake Upgrades Backend Team, a highly visible and impactful team within the Customer Journey product line at Hub Spot.

About the Team

The Intake Upgrades Backend Team powers Hub Spot’s upgrade experience by contextualizing and personalizing offerings for our customers. The team builds backend systems that enable product discovery, deliver personalized upgrade recommendations, and facilitate seamless customer requests for new products and features.

This team sits within our Intake Group, which owns the front door to Hub Spot — including Signup, Upgrades, Trials, and making return on investment (ROI) visible to customers. First impressions matter, and this team plays a critical role in making those experiences world-class.

While your primary focus will be Upgrades, this backend team also supports our Trials and ROI experiences. The work is deeply cross-functional and highly visible, requiring close collaboration with teams across the organization — particularly our Fintech partners, where pricing, packaging, entitlements, and billing systems are core to the upgrade journey.

About the Role

As a Staff Technical Lead, you will be a player-coach, leading a team of approximately2-4 backend engineers while remaining deeply hands-on in technical design and implementation.

This role blends **hands-on engineering (~75%)**with technical leadership and influence (~25%). You’ll help shape architecture in a complex and evolving domain, guide engineers through ambiguity, and ensure we are always solving for the customer first — even when the systems underneath are anything but simple.

You will work closely with Product Managers, Designers, other Tech Leads, and cross-group partners (including Fintech) to build scalable, reliable systems that unlock growth for both our customers and Hub Spot.

What You’ll Do

• Act as the technical leader and architect for backend systems powering upgrades, trials, and ROI experiences

• Design and evolve scalable, resilient architectures that integrate with complex Fintech, pricing, and packaging systems

• Stay deeply hands-on in code, reviews, and technical design, setting a high bar for quality and execution

• Lead and mentor engineers through ambiguous problem spaces, helping them break down complexity into clear, actionable solutions

• Partner closely with Product, Design, Data, and Fintech teams to deliver cohesive, customer-centric experiences

• Drive alignment across teams and systems, identifying leverage points that unlock outsized impact

• Balance short-term delivery with long-term platform health and technical strategy

We’re Looking for Someone Who

• Has a strong track record of delivering high-impact, cross-team technical initiatives at scale

• Is comfortable working in high-ambiguity domains, particularly where product, pricing, and financial systems intersect

• Can understand complex system landscapes and distill them into simple, scalable architectures

• Stays deeply hands-on while also providing technical direction, mentorship, and influence beyond their immediate team

• Demonstrates pragmatic decision-making with a bias toward solving problems through technology rather than process

• Raises the bar for technical excellence and helps others do the same

• Embodies Hub Spot’s engineering values and customer-first mindset

Tech Stack (Experience, Not Expertise)

We leverage technologies such as Java, Kafka, GraphQL, distributed data stores, and service-oriented architectures. You don’t need to be an expert in every tool, but you should bring strong engineering fundamentals and a willingness to learn and apply new technologies to complex problems.

Pay & Benefits

The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under Hub Spot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in Hub Spot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.

This resource will help guide how we recommend thinking about the range you see. Learn more about Hub Spot’s compensation philosophy.

Benefits are also an important piece of your total compensation package. Explore the benefits and perks Hub Spot offers to help employees grow better.

At Hub Spot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.

Annual Cash Compensation Range:$238,800—$382,100 USD

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form.

At Hub Spot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional Hub Spot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to Hub Spot's Career Diversity page here.

India Applicants: link to Hub Spot India's equal opportunity policy here.

About Hub Spot

Hub Spot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. Hub Spot's connected platform enables businesses to grow faster by focusing on what matters most: customers.

At Hub Spot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, Hub Spot is headquartered in Cambridge, MA, with employees and offices around the world.

Explore more:

• Hub Spot Careers

• Life at Hub Spot on Instagram

Hub Spot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that Hub Spot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to Hub Spot's Recruiting Privacy Notice for details on data processing and your rights.