POS-25459

Role Summary

Our mission at Hub Spot is to help millions of organizations grow better. As the Scaled Contract Management – Team Manager (1:Many), you will lead and develop a high-volume Contract Management team supporting our Scaled customers with billing and contract enquiries. You’ll build on established processes while driving operational excellence, improving efficiency through automation, and strengthening cross-functional partnerships. This role blends people leadership, data-driven decision-making, and continuous improvement in a fast-paced, evolving environment.

What You’ll Do

• Lead and develop a team of Contract Managers responsible for resolving billing and contract enquiries for a high volume of customers.

• Drive day-to-day operational excellence through clear goal setting, performance management, and career development planning.

• Optimise workflows and scale automation to improve efficiency, accuracy, and customer experience.

• Analyse customer and performance data to identify trends, remove friction, and implement operational improvements.

• Partner closely with Legal, Operations, Customer Success, and regional leadership to ensure alignment and seamless contract processes.

• Evolve and refine existing playbooks while identifying opportunities to build new scalable processes.

• Foster a high-performance, inclusive team culture grounded in accountability, ownership, and customer focus.

• Navigate ambiguity and change with clarity, ensuring the team remains focused, motivated, and aligned to business goals.

Required Qualifications

• 3+ years of direct people management experience, with a demonstrated track record of coaching and developing individual contributors.

• Experience leading teams in high-volume, operational environments.

• Strong analytical skills with the ability to interpret performance data and translate insights into action.

• Experience collaborating cross-functionally with Legal, Operations, or Customer Success teams.

• Ability to operate autonomously in complex, fast-paced environments while exercising sound judgment.

• Exceptional organisational skills and attention to detail, with a track record of improving efficiency.

• Strong written and verbal communication skills with the ability to build relationships across levels.

Nice-to-Have Qualifications

• Experience in a SaaS or technology company.

• Familiarity with contract management processes, billing workflows, or terms of service.

• Experience driving automation or process optimisation initiatives.

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form.

At Hub Spot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional Hub Spot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to Hub Spot's Career Diversity page here.

India Applicants: link to Hub Spot India's equal opportunity policy here.

About Hub Spot

Hub Spot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. Hub Spot's connected platform enables businesses to grow faster by focusing on what matters most: customers.

At Hub Spot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, Hub Spot is headquartered in Cambridge, MA, with employees and offices around the world.

Explore more:

• Hub Spot Careers

• Life at Hub Spot on Instagram

Hub Spot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that Hub Spot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to Hub Spot's Recruiting Privacy Notice for details on data processing and your rights.