Sales Processing Associate IV:

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Job Description

Job Family Definition:

Executes operational activities related to service renewals, renewal quoting, contract life-cycle management, and sales support processes to ensure that renewal opportunities are accurately managed and completed within agreed service levels. Applies knowledge of sales systems and tools to support renewal execution, opportunity management, and inquiry resolution. Produces renewal documentation, maintains accurate records in sales systems, and generates reports and analyses related to renewal performance and activities.

Management Level Definition:

Applies working knowledge of job skills, company policies, systems, and procedures to complete assigned tasks and support moderately complex activities. Demonstrates understanding of sales processes, tools, and renewal workflows. Works on assignments that require judgment, attention to detail, and problem-solving skills. Work is completed with regular guidance and established procedures, with opportunities to operate independently as experience grows.

Responsibilities:

Provides support for service renewal processing activities for assigned accounts or business areas.

Demonstrates knowledge and proficiency in renewal-related sales processing activities, including:

• Creating and managing service renewal quotes or renewal services worksheets for moderately to highly complex deals, ensuring quote quality and delivery within agreed SLAs
• Applying systems and process knowledge to develop proactive and reactive renewal quotes for expiring contracts
• Supporting internal Sales Representatives by responding to service-related inquiries, renewal quotes, and opportunity management activities to help meet team quota and grow renewal business
• Managing high volumes of inbound email requests related to renewal quotes and general service inquiries
• Opening and managing cases in Salesforce (SFDC) to route requests to the appropriate teams for follow-up and action
• Escalating renewal quoting or process issues to sales management as needed
• Responding to general inquiries based on established policies, tools, and services processes
• Generating and distributing performance reports, analytics, and operational metrics as required
• Maintaining accurate and complete customer, contract, and opportunity information in sales systems

Education and Experience Required:

• Bachelor’s degree required.
• Typically 0 – 2 years of relevant experience; recent graduates are encouraged to apply.

Knowledge and Skills:

• Strong administrative, documentation, and information management skills.
• Working knowledge of sales operations tools, systems, and renewal processes.
• Proficient in word processing, spreadsheet, and presentation software packages. PowerBI knowledge is a plus.
• Ability to navigate and utilize sales systems such as CRM, quoting, and renewal management tools.
• Strong analytical skills with the ability to generate and interpret operational reports.
• Ability to manage multiple requests, prioritize workload, and meet defined SLAs.
• Strong written and verbal communication skills.
• Proactive mindset to solve problems and bring new ideas to the table.
• B2, C1 or C2 English level is required.
• Ability to effectively communicate issues and collaborate with sales teams, partners, and internal stakeholders.

Additional Skills:

Accountability, Accountability, Active Learning, Active Listening, Bias, Business, Coaching, Creativity, Critical Thinking, Cross-Functional, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Interprets Data, Long Term Planning, Managing Ambiguity, Operational Performance, Operations Processes, Personal Initiative, Process Changes, Process Improvements, Sales {+ 4 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

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Job:

Sales Operations

Job Level:

Senior

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

No Fees Notice & Recruitment Fraud Disclaimer

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates.

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors **will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.**The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.