• ARC Support Engineer
• L2

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

What you'll do:

Summary:

This position is for the HPE Juniper TAC ARC (Advanced Resolution Care) Level 2 Technical support engineer to support network equipments running Juniper Operating Systems (JunOS)

• Individual Contributor Role
• Troubleshoot issues related to configuration, hardware and software, replicate customer environments and network problems in the lab.
• Be a customer advocate for timely resolution of the problems reported, understand the environment/network and influence business.
• Take ownership for problem resolution, problem reproduction.
• Be a fast learner and keep pace with newer technologies
• Participate in initiatives such as create Knowledge Base and Whitepapers.
• Work with Engineering, and Advance Services teams on critical customer escalations.
• Available to work in shifts and cover weekends rotations.

What you need to bring:

Education & Experience:

• Bachelor Degree or equivalent in Electronics/Computer Engineering
• 2 – 4 years of experience in IP Network Routing domain
• Troubleshooting, implementation, design etc.

Knowledge & SKills .

Primary Skills

Excellent Customer handling and communication (verbal and written) skills

Excellent problem solving skills.

In depth knowledge of IP Packet flow

To be proficient in any 2 of the following technologies

Layer 3 Technologies (OSPF, ISIS, BGP, ICMP, UDP, TCP, QoS, VRRP)

Layer 2 Technologies (Ethernet, VLAN, STP, ARP, LACP, stacking/virtual-chassis, VXLAN)

Security Technologies (Firewalls, IPSec, GRE, IDP/IDS, IPS, Dos, clustering)

Understanding/Exposure/Expertise in one or more areas will add weightage

MPLS, MPLS-TE, Segment Routing

Multicast technologies PIM, NG-MVPN

Data center Fabric and IP CLOS networks

SDN/NFV/Open Stack/SD-WAN

Prefer to have Knowledge in one or more networking Operating Systems: -

JunOS, Cisco(IoS,IOS-XR), Palo Alto, Arista, Huawei and others.

Preferred Certifications–JNCIA,JNCIS, JNCIP, JNCIE, CCNA/CCNP/CCIE

Additional Skills:

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

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Job:

Engineering

Job Level:

TCP_01

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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