Job Customer Service Project/Program Management

Description -Job Summary

• This role is responsible for guiding small to medium customer projects with localized scope and low risks, ensuring the engagement meets all scope, time, budget, and quality expectations. The role supports project finance management as well as business development efforts through opportunity identification and assessment. The role nurtures client relationships, partners with various internal teams for performance optimization and acts as the customer's point of contact for service delivery.

Responsibilities

• Guides the delivery of customer projects with revenue implications, handling small to medium projects with a localized scope, posing low risks and dealing with uncomplicated legal and commercial matters.

• Handles the project financials, including profit and loss (P&L), ensuring compliance with SOAR approved budgets, and offering dependable financial forecasts to the management.

• Supports business development efforts by identifying and cultivating new opportunities within current projects and assisting in the qualification and assessment of small opportunities.

• Cultivates and nurtures client relationships, particularly those at the first level to mid-level, frequently representing the organization to external customers and clients.

• Guides the project team, overseeing both internal and external resources with a team size of less than 7 individuals.

• Identifies tasks and research, determines dependencies, and communicates expectations to team members regarding customer delivery projects.

• Partners with engineering, product, and research teams across the company to understand performance and identify opportunities for new customer delivery projects.

• Serves as the customer's point of contact/escalation for services delivery and internal concerns.

• Develops conclusions, recommendations, and written reports, contributing proactively through research and data analysis support, and sharing knowledge to foster a knowledge management culture.

• Works independently on moderate scope problems, applying professional expertise, exercising judgment, and resolving various issues by following company policies and procedures.

• Education & Experience Recommended

• Four-year or Graduate Degree in Computer Science, Information Systems, Engineering, or any other related discipline or commensurate work experience or demonstrated competence.

• Typically has 2-4 years of work experience, preferably in project management, HP Services business units, HP global projects, or a related field or an advanced degree with little or no work experience.

Preferred Certifications

NA

Knowledge & Skills

• Agile Methodology
• Business Development
• Business Operations
• Change Management
• Client Services
• Customer Relationship Management
• Microsoft Project
• Milestones (Project Management)
• Process Improvement
• Project Documentation
• Project Management
• Project Management Institute (PMI) Methodology
• Project Planning
• Project Scoping
• Risk Management
• Risk Mitigation
• Scrum (Software Development)
• Six Sigma Methodology
• Systems Development Life Cycle
• Waterfall Methodology

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

• Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.

Complexity

• Responds to routine issues within established guidelines.

About HP

HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. A Fortune 500 Company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. HP Canada’s Talent Acquisition processes involve the use of technology, including but not limited to, artificial intelligence (AI) tools, to support the screening, assessment, and selection processes. These tools are designed to enhance fairness and efficiency, and all hiring decisions are reviewed by our recruitment team to ensure alignment with HP’s hiring standards and applicable Provincial employment laws. This job posting is for an existing vacancy or a position expected to become vacant in the near future.

Compensation and Benefits

The salary range for this role is $62,000 to $95,000 annually. Pay within this range will be based on the review of experience, skills, and internal equity.

As a full time, employee of HP Canada, you will be eligible to participate in the company's group benefit programs, including medical, dental, life insurance, and disability coverage, subject to the terms and conditions of the applicable plans. During your employment term, you will receive 15 paid vacation days per year prorated based on your start date. Detailed information regarding benefits—will be provided upon hire and is subject to the terms and conditions of the applicable plans.

Equal Opportunity Employer:

HP Canada is an equal opportunity employer. We welcome the many dimensions of diversity. Upon request by qualified candidates, accommodation of special needs may be considered during all stages of the selection process within the framework of the HP Accommodation Policy. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail canadaaodaofficer@hp.com.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability. In order to satisfy our contractual obligations with clients, the successful candidate will be required to pass a basic, standard Criminal Records check. You will also be required to sign off on HP's Confidentiality, Non-Solicitation and Conflict of Interest Agreemen

Disclaimer

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Services

Schedule -

Full time

Shift -

No Shift premium (Canada)

Travel -Relocation -Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"