Customer Success & Insights Engineer:

Description -

Job Summary• This role is responsible for leading and developing AI-driven solutions that enhance customer intelligence, automate processes, and generate predictive insights. This role involves analyzing and interpreting complex data sets using statistical techniques to identify trends, patterns, and insights that can be used to form business decisions and improve organizational performance and bridges the gap between raw data and actionable intelligence, requiring working across multiple HP projects involving large language and multi-model models and other cutting-edge Agentic AI capabilities.

Responsibilities• Collaborates with stakeholders to understand business requirements and develop AI-driven solutions to surface insights; drives action, defines success measures and tracks effectiveness of solution

• Develops monitoring metrics to reflect real-world model performance and makes recommendations to shape the future direction of models and digital solutions.

• Delivers predictive and prescriptive models of high complexity to surface insights; drives action, defines success measures and tracks performance of models.

• Data mine and analyze monthly calls, returns, telemetry and sentiments (nps, web reviews) data to provide holistic and detailed analysis of product quality to generate impactful and actionable insights

• Enable predictive data analytic capabilities using printer telemetry data.

• Ties insights into effective visualizations communicating business value and innovation potential.

• Solves difficult and complex problems with a fresh perspective, demonstrating good judgment in selecting creative solutions and managing projects independently.

• Provides guidance, training and mentoring to less experienced staff members.

Education & Experience Recommended:

• Four-year or Graduate Degree in Mathematics, Statistics, Computer Science, Information Technology, Software Engineering, or any other related discipline or commensurate work experience or demonstrated competence.

• Typically has 5-7 years of work experience, preferably in data analytics, statistical modeling, machine learning, or a related field.

• Strong foundation in data science and core machine learning concepts.

• Experience with large language models, multi-modal modals, prompt engineering, vector databases, data analysis / visualization tools and software like Power BI, Looker, Databricks etc

• Proficiency in SQL for data extraction and manipulation, computer programming languages such as Python, R

• Attention to detail and a commitment to data accuracy.

• Proficient in PowerPoint, Excel and related IT tools for data mining & analysis.

• Ability to effectively communicate, drive discussions & provide options at management levels

• Preferred Certifications

• Programming Language/s Certification (SQL, Python, or similar)

• Knowledge & Skills

• Agile Methodology• Amazon Web Services

• Big Data

• Computer Science

• Data Analysis

• Data Engineering

• Data Modeling

• Data Pipelines

• Data Warehousing

• Extract Transform Load (ETL)

• Java (Programming Language)

• Machine Learning

• Microsoft Azure

• Python (Programming Language)

• SQL (Programming Language)

• Cross-Org Skills• Effective Communication

• Results Orientation

• Learning Agility

• Digital Fluency

• Customer Centricity

Disclaimer• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Data & Information Technology:

Schedule -

Full time

Shift -

No shift premium (Singapore)

Travel -

No

Relocation -

Not Specified

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"