Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.

In this role, you will impact driving operational excellence, improving customer satisfaction, and ensuring the organization delivers a world-class customer experience.

YOU MUST HAVE

• Bachelor’s degree (preferable) in business, administration or related field
• Fully Bilingual
• Flexible schedule availability

WE VALUE

• 6 months of experience in customer service, tech support, call center or related field

• An attention to detail

• A bias for action

• An ability to work in a team

• A commitment to discovering ways to improve service

• An ability to work with limited direction

• Processing Returns

• Customer Invoicing

• Prepare Forecast Reports

• Administrative Support

• Order Processing