As a Senior Technical Support Supervisor here at Honeywell, you will have the opportunity to lead and manage our Technical Support team, ensuring timely and effective resolution of technical issues and exceeding customer expectations. Your expertise and leadership will drive the success of our technical support operations, optimizing processes and implementing best practices to enhance customer satisfaction.

You will report directly to our Technical Support Manager and you’ll work out of our Ratingen, Germany location on a Hybrid work schedule.

In this role, you will impact the overall success of our technical support operations, the satisfaction of our customers, and the growth of the organization. Your leadership, expertise, and commitment to customer satisfaction will be critical in creating a safer, smarter, and more sustainable world.

KEY RESPONSIBILITIES

• Lead and manage the Technical Support team, ensuring effective resolution of technical issues and optimizing operations.

• Collaborate with Sales Agents and Key Account Managers (KAMs) on Pre Sales-Engineering and support the EIS process.

• Act as a specialist for EMC, Overvoltage, Radiation protection, and Explosion protection.

• Support Offering and Project Managers during new product launches and manage resources in the After-Sales process.

• Oversee quality control issues in cooperation with Quality, R&D, and customers, utilizing Jira for tracking.

• Troubleshoot technical and personal issues with customers, ensuring satisfaction and support during Alpha and Beta Testing.

YOU MUST HAVE

• Bachelor’s degree in Engineering, Computer Science, Electronics, or related technical field (or equivalent experience) and 7+ years of experience in technical support, systems engineering, or field service.

• 2–4 years of experience leading or supervising technical teams with strong knowledge of fire alarm systems, life safety technology, or building automation systems.

• Experience troubleshooting hardware, embedded systems, and networked devices, along with strong analytical and problem-solving skills.

• Excellent communication and leadership abilities, with a focus on customer satisfaction and cross-functional collaboration.

• Familiarity with industry standards such as NFPA, UL, or EN fire safety regulations, and knowledge of networking protocols, IP-based devices, and remote diagnostics tools.

• ITIL or service management framework experience, demonstrating technical leadership and operational excellence.

BENEFITS OF WORKING FOR HONEYWELL

• Thorough onboarding in a successful and innovative company

• Hybrid work schedule

• Flexible and modern working environment as well as individual development and training opportunities

• A diverse range of tasks with varied activities

• Plenty of freedom within a well-coordinated, collegial, and motivated team

• Job bike

• 30 vacation days per year

• Attractive compensation package

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.