THE FUTURE IS WHAT WE MAKE IT

Senior Customer Experience Professional (Customer Service)

Kuala Lumpur, Malaysia

Honeywell offers employees the opportunity to work on the world’s most exciting projects, transforming the cities we live in, the buildings where we work, and the vehicles that move us. We are currently seeking an Exp Cust Exp Professional to join our HBT BHQ team in our Kuala Lumpur office. Reporting to the Sr Cust Exp Supervisor your focus will be ambassador for customer.

Key Responsibilities:

• Receiving orders and scrutiny of the PO

• Checking Price approval (from system SFDC).

• Order Booking in SAP.

• Share item wise material/order status with Sales/ Customer.

• Sharing Performa invoice with Sales and Customer for making the payment if any.

• Coordinating with sales on the payment collection.

• On the finance approval (credit checks) generating pick slip and sharing with 3rd party logistics.

• Prepare shipping documents for export shipment.

• Provider for the movement of the material.

• Generating Debit Note and Credit Note for Freight, and sales return etc.

• Sharing Reports:

• coordinating with Various functions

• Promptly resolve customer service issues to the customer’s satisfaction per company procedures and standards; (that includes FCR, CCR, CSAT and ASAT)

• You will be accountable for meeting individual (KPIs) and team goals.

• Coordinating with warehouse for material movement and further follow up with Customer and sales team where the shipment are not moving from warehouse

• Following Honeywell policies and legal policies.

• Key Relationships:

• Sales & Marketing – daily contact and support to ensure high levels of customer service are provided

• Supply Chain and Manufacturing – regular contact to ensure delivery, support and forecasting accuracy throughout the entire supply chain

• Finance & Credit Control Department – ensuring the effective and professional management of the customer’s finances and company’s credit controls

• Customers – Being their first point of contact in the office and ambassador for customer

Key Experience & Capabilities:

• Functional Knowledge of Operations, Inventory management, Strong Customer Relationship

• Excellent Interpersonal and effective communication skills

• Process oriented and strong Analytical skills

• Knowledge of MS Office, Power Point, Order management tools, SAP is a must

About Us

The world is changing. And it’s a familiar story at Honeywell. Our $36 billion business was founded on a legacy of firsts spanning 130 years. We’re building a safer, smarter, and more sustainable world through our technology and software across each of our 930 sites globally. Our impact is seen in every shape and size around the world. Our solutions are felt daily in aerospace, buildings and cities, retail, chemicals and materials, safety, industrial and manufacturing, safety, and supply chains.

Discover More

At Honeywell, we make a lot of incredible things. But most importantly, we make the future, and are looking for people to join our team global team of future shapers. There’s a lot more available for you to discover. Our solutions, our case studies, our #futureshapers, and so much more. Learn more at careers.honeywell.com/us/en/

When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers and doers who are changing the future. Our people are committed to each other and to the realisation of our vision through their unique job functions. Our businesses embrace the challenges of innovation so that we define the future. And our global opportunities are endless for you to grow and get recognised for your passion to perform.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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