Field Service Supervisor

As a Field Service Supervisor here at Honeywell, you will have the opportunity to lead and oversee our Field Service team, ensuring efficient and effective service delivery to our customers. Your strategic mindset and operational expertise will drive the success of our field service operations, directly impacting customer satisfaction and loyalty.

As the Field Service Supervisor, your leadership, strategic mindset, and commitment to customer satisfaction will have a direct impact on the success of our field service operations, the satisfaction of our customers, and the growth of the organization. Join us at Honeywell and make a difference in creating a safer, smarter, and more sustainable world.

Educational Qualification

• Bachelor’s degree in Engineering (Electrical / Electronics / Instrumentation preferred)
• MBA or management qualification will be an added advantage
• 7 to 10 years’ experience
• Building automation industry experience preferred

Key Skills & Competencies

• Strong domain knowledge of Building Automation systems
• Proven leadership and people management capabilities
• Sound financial acumen with P&L ownership experience
• Customer-centric approach with strong communication skills
• Excellent project execution and problem-solving abilities

Key Responsibilities Business & Financial Management

• Ownership of P&L for the assigned territory
• Drive AOP planning and achieve annual sales targets
• Drive Commercial matrixes- Order, Revenue, GM, Collection,
• Drive Service Matrixes- SLA, OTC,OTA, NPS, Customer satisfaction.

Service and Project Management

• End-to-end project execution including planning, monitoring, delivery, and closure
• Deliver Larg scale and Spot job on time.

Sales & Growth

• Lead sales initiatives and strategic deals to achieve order booking targets
• Develop Business by delivering Growth year on year
• Drive NPI to improve business shares in market
• Focused growth in Digital product and SAS

Service Delivery & Customer Satisfaction

• Ensure timely service delivery aligned with SLAs
• Handling Customer Service – AMC, O&M, Time & Material
• Maintain high levels of customer satisfaction through proactive engagement
• Handling customer escalation – with problem solving attitude

Team Leadership

• Lead and manage team of on-roll employees and off-roll resources
• Drive accountability culture within team
• Build team capability, performance, and engagement
• Develop high performance culture within team

Stakeholder & Process Management

• Coordinate with internal and external stakeholders
• Ensure compliance with organizational processes and quality standards