Sr Tech Supp Professional

YOU MUST HAVE:

Qualified applicants must have a bachelor’s degree or foreign equivalent in Computer Science, Information Technology, Information Systems, Networking, or a related field, and 3 years of experience with enterprise mobility management (EMM) or unified endpoint management (UEM) platforms (e.g., SOTI Mobi Control, Intune, Workspace ONE, Jamf, Mobile Iron). Must have 3 years of experience with the following: Strong hands-on knowledge of iOS, Android, and Windows mobile operating systems; experience configuring and deploying mobile apps, profiles, security policies, and certificates; familiarity with MDM protocols, mobile security practices, and enterprise app lifecycle management; and knowledge of networking fundamentals, VPN, and authentication (e.g., SAML, Azure AD). Up to 25% domestic & international travel required. Telecommuting permitted up to 2 days per week

ADDITIONAL INFORMATION:

• Location: Charlotte, NC
• 40 hours/week
• Employee Referral Fee: $1500
• If offered employment must have legal right to work in U.S. EOE.

Sr Tech Supp Professional Sr Tech Supp Professional for Hand Held Products, Inc. in Charlotte, NCResponsibilities:

• Design, deploy, and support enterprise mobility solutions across various platforms including iOS, Android, and Windows;
• Work directly with clients and internal stakeholders to ensure seamless mobile device integration, security, and user experience, leveraging platforms such as SOTI Mobi Control, Microsoft Intune, or other EMM/UEM systems.
• Utilize technical expertise and strong interpersonal skills to effectively understand customer needs, deliver tailored solutions, and provide ongoing support.
• Serve as the primary consultant for enterprise mobility projects, including assessments, deployments, and migrations.
• Design and configure enterprise mobile solutions using tools like Mobi Control, Intune, VMware Workspace ONE, or Mobile Iron.
• Provide expert-level support for iOS, Android, and Windows mobile devices within managed environments.
• Collaborate with cross-functional teams to integrate mobile solutions with existing IT infrastructure and security policies.
• Conduct user training, write documentation, and create knowledge base articles to support deployment and end-user adoption.
• Participate in client-facing engagements, gathering requirements, presenting solutions, and managing stakeholder expectations.
• Monitor, troubleshoot, and resolve technical issues related to device management and mobile application performance.
• Stay up to date with mobility trends, OS updates, and emerging technologies to provide strategic recommendations to clients.