The Advanced Services organization consists of three key teams: Custom Solutions, Professional Engineering Services, and Managed Services. The Managed Services (Platinum, Remote Managed Services, and Embedded Services) provides operational and strategic support for customers using the On Guard or Net Box security platform. The Professional Engineering Services group provides customers with experienced, specialized professionals to ensure the success of complex, high-risk installations of every scale. Custom Solutions develops custom software that extends the On Guard and Net Box security platform. These applications are critical to the security operations of Fortune 100 firms, financial institutions, universities and government facilities. The combined team offers a range of service levels for engaging LenelS2 personnel in day-to-day operations and planning for your physical access control system.

This position is responsible for administering the service processes and operations within our Project Management System (PMS) and providing project management for 2–6-week client engagements including coordinating all aspects of the implementation and acting as a key contact for day-to-day client and project inquiries, problems, and activities. The role will include creating efficient use of resources across departments and assisting with development and reporting of key metrics.

• Familiarity with CRM tools and excellent Microsoft Excel skills
• Effective project management, analytic and organizational skills
• Demonstrated skills in facilitating cross functional meetings
• Strong communication skills
• 3+ years of direct customer interaction (designing, developing or supporting)
• Knowledge of the principals of cost estimating, scheduling and requirements gathering
• Ability to accurately interpret software requirements documents and scope of work modifications to determine cost of such change is highly desired

Preferred Qualifications:

• Bachelor’s degree in business management, information systems, or similar
• Minimum 1-2 years of operations, project coordination and/or office sales support experience.
• Effective Communication: Ability to correspond effectively with a variety of functional teams, and strong interpersonal skills for supporting and advising sales, operations, and financial teams on proper systems and process
• Strong organization skills and the ability to plan, prioritize and schedule work within defined timeframes

Competencies:

• Customer service focus, ability to develop strong, long-term customer relationships
• Excellent interpersonal skills
• Professionalism consistent with a world-class service provider
• Ability to work independently in a team environment
• Must possess proficient oral and written communication and presentation skills and be able to communicate effectively with wide variety of people with diverse background of all levels and disciplines
• Must be able to develop and maintain positive, cooperative, team-oriented relationships with direct reports, co-workers, supervisors, managers, clients and others in contact with the job

Our offer:

• State-of-the-art office with parking, chill-out areas, bicycle stands, showers and probably the best coffee in town
• Fruits bowls and sports activities to support your health and well-being
• Daily paid break - 30 mins and flexible working hours
• Hybrid work arrangement (3&2) to support your work-life balance
• Competitive Salary regularly increased based on your performance
• Flexible benefits basket with monthly budget allocated (medical insurance, life insurance, Multisport Card)
• Generali Insurance (Accident Insurance)
• Referrals bonuses for all open jobs and recognition programs
• Comprehensive induction, ongoing training and development to set you up for success
• In-house and external learning platforms supporting development opportunities
• Work experience opportunities to help you grow your career with us
• Global employee networks to help you connect and grow
• Employee Assistance Program
• Free and confidential service to help with any difficulties regarding work, life and personal or family matters
• Access Integrity line
• Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment
• Frequent Employee Engagement activities supporting inclusive and diverse work environment
• Contribution to social benefits like x-mas benefit, holiday, engagement events from company social fund.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#Future Shaper

ESSENTIAL JOB FUNCTIONS:

Engagement/Project Coordination

• Hold implementation calls with VARs/End Users to review pre-requisites and introduce them on how to interface with the My Buildings Customer Portal; and managing the ongoing work with the VAR/End User
• Using PMS, Cora, to initiate projects for new work from pre-developed project plans; will assist building project plans with the Managers and Team Leads
• Assigning resources based on availability and skills to the projects

Operations Support

• Work within the Cora PMS for processes including client PO receipt, scheduling, and closure; building the designed workflow in the system
• Work within SAP for processes including baselining and invoicing
• Be responsible for using the PMS to provide capacity and productivity analytics along with other critical services KPI’s

OTHER DUTIES AND RESPONSIBILITIES

• Program manage the Advanced Services PMS (Cora) including maturing the implementation to full and effective use of the system
• Developing and practicing a ‘project management approach’ to client engagements for PES and CS departments within Advanced Services
• Handling project coordination for customer engagements
• Advancing to and acting as a ‘super user’ of the PMS
• Ensuring proper and full use of the PMS system by all staff and ensuring the integrity of the data (inputs and outputs)
• Be a key point of contact for client and reseller inquiries and escalation about software project milestone and installation completion status
• Track order progression and communicate progress
• Provide and maintain reports as required by management including sales and delivery metrics
• Facilitates the operating and implementation processes to assure proper communication regarding significant current/potential resource or performance problems (schedule unfeasibility or non-compliance, hardware or capacity imbalances, etc.) to the appropriate stakeholders in a timely manner
• Proactive and regular interaction with sales, operations, and financial teams to ensure the customer delivery process runs smoothly
• Researching of quoting, billing and expiration discrepancies
• Overall monitoring of end-to-end project requirements