Sr Operational Ex Specialist

Role Summary:

The CI Specialist supports execution of improvement programs within GBS Finance by applying structured problem-solving and Lean/Six Sigma tools. The role focuses on delivering measurable improvements at process level and supporting transformation initiatives along with CI Lead.

Role-Level Expectations

• Deliver assigned improvement initiatives within defined scope and timelines

• Apply standard CI tools and methodologies effectively in project execution

• Analyze data and generate insights to support decision-making

• Collaborate with finance operations teams to implement improvements

• Continuously build functional and CI capability

Qualifications

• 8-10 years of experience in process improvement, operations, or transformation roles
• Six Sigma Black Belt (preferred) with practical experience
• Exposure to finance processes (P2P, FPA, R2R) is preferred
• Strong analytical and problem-solving skills

Key Responsibilities

• Perform detailed process mapping and data analysis to understand current-state performance
• Support identify root causes of inefficiencies using structured problem-solving tools such as 5 Whys and Fishbone analysis
• Support execution of Lean/Six Sigma projects, including DMAIC phases under supervision
• Identify and quantify improvement opportunities related to productivity, quality, and cycle time
• Support implementation of standardized processes and documentation of best practices
• Track and report project performance metrics and benefits realization
• Collaborate with GBS finance teams to drive adoption of process changes
• Prepare analysis and presentations for project reviews and stakeholder updates
• Support CI training sessions and capability-building initiatives
• Ensure adherence to governance and project management standards