CX Op Exc Professional

Honeywell Industrial Automation (IA) is a $11B enterprise, which provides comprehensive solutions, ranging from enabling process industry operations to enabling OEMs with our sensors, to making warehouses smarter and improving worker productivity. Collectively, we are innovating and creating value for customers by enhancing their safety, sustainability, resiliency and productivity.

This role will report to the regional Customer Experience Supervisor/Senior Supervisor and will be responsible for commercial and operational activities as part of the Order-To-Cash process for A customer base: i.e. validation and booking of customer orders, managing order fulfillment activities, providing proactive updates to customers, managing physical & financial claims etc. with a strong alignment with all relevant internal functions as part of the end-to-end customer experience.

The Customer Experience OpEX Professional role ensures seamless execution of assigned large-scale projects, optimizing internal reporting mechanisms, and driving continuous improvement initiatives. By completing thorough testing of new tool enhancements, the Customer Experience OpEX Professional will ensure operational excellence and support the company's strategic objectives. This role is pivotal in fostering a culture of efficiency, innovation, and quality, driving improvements and eliminating no value added/waste activities ultimately contributing to the overall success and competitiveness of the organization.

Honeywell recently announced plans to sell its Product Solutions and Services (PSS) business to Brady Corporation. At this time, we anticipate that the deal will close in the second half of 2026, subject to customary closing conditions. We expect this role, dedicated to the PSS business, will be part of this future transaction when it closes

MUST HAVE

• Bachelor’s degree
• Business fluent in written and spoken English (additional if required).
• Good written and spoken communication skills (phone, mail, email).
• Process documentation skills.
• Strong team player with the ability to take ownership and follow-through.
• High level of customer orientation.
• 2+ years Customer Support and/or equivalent in supply chain / order management / order to cash related experience
• Knowledge/experience with CRM/SAP and understanding CRM/ERP system business processes
• Intermediate level of MS office skills (Excel, Word, Outlook, PowerPoint).
• Demonstrated solution-oriented, pro-active “can do” attitude, Willingness and ability to work under own initiative
• Self-motivated with assertive communication skills, positive and result oriented attitude
• Well organized with good time management, result oriented.
• Ability to build relationships and networks in a virtual team environment.
• Flexible individual with a high level of intercultural sensitivity, able to adapt to a quickly changing environment and drive continuous improvement.

NICE TO HAVE:

• User level for SAP, SFDC or similar ERP/CRM tools
• Operational knowledge of Share Point based tools,
• Experience with Customer tools/portals perceived as a plus
• Incoterms & special Trade and Compliance knowledge
• Financial understanding of the Order To Cash process including: VAT, billing, proforma requirements, credits
• Bachelor’s degree
• Business fluent in written and spoken English, other European languages represent a plus
• 5+ years Customer Support and/or equivalent in supply chain / order management / OtC related experience
• 0-2 years of experience with reporting, knowledge transfer and/or coaching experience
• Strong knowledge/experience with CRM/ERP system business processes (SAP is required)
• High level of MS office skills (Excel, Word, Outlook, PowerPoint, Teams)

#,

• Customer Experience OpEX Professional
• Pre-Order Entry
• Order Entry
• Backlog Management
• Claims management
• Continuous Improvement & Accelerator Operating System (HOS)
• Digital Transformation:
• Transition support
• Transformational Projects, Process maintenance, Training & Audit